IT Support Specialist - New Jersey Service Area

Brief Description

Location: Trenton, NJ

Pay: $27.47 - $32.96 per hour

Hours: 35 hour work week, Non-Exempt

Schedule: Full Time, 5-day work week

Position: IT Support Specialist, Trenton, NJ - Travel throughout Northern, Central & Southern, NJ

• Benefits:
• Medical, Vision & Dental Insurances
• HSA, HRA & FSA Accounts
• 401k w/ a Generous Employer Match!
• Medical Discounts
• AD&D & LTD Plans Paid 100%
• Life Insurance
• Tuition Reimbursement
• PTO Time
• Holidays Off with Pay
• Student Loan Forgiveness
• Mileage Reimbursement
• NJ Family & Medical Leave
• Flexible Schedule & Hours
• Career Development
• Supportive Work Culture
• Paid Training!
  
  

Job Description

The IT Support Specialist performs a wide range of duties, including, but not limited to the following:

• Provides technical support and education for all information technology (IT), office equipment and telecommunications systems, including software, hardware and basic network administration. Schedules related service calls (equipment repair and maintenance) as needed.
• Prepares and maintains documentation on IT related procedures and security measures, including Health Insurance Portability Accountability and Act (HIPAA) required policies and procedures.
• Works with IT Director to assure the highest and best use of the affiliate Help Desk software, including striving to assure consistency in entering tickets and building the system knowledge base. Assure written procedures surrounding use of the application. Coordinate the expansion of Planned Parenthood of Central and Greater Northern New Jersey, Inc. (PPCGNNJ) use of helpdesk software functionality and assure technicians receive training in these other modules.
• Conducts quality improvement (QI) efforts by analyzing Help Desk software reports, sharing QI results with IT Director/senior management team, and recommending corrective action for areas needing improvement.
• Provides IT training and orientation to PPCGNNJ users. Trains users on security measures that affect their use of the system as required by HIPAA.
• Chronicles and tracks progress on the various IT projects as discussed in IT meetings.
• Supports all database applications used by the organization.
• Researches and makes recommendations for purchases or leases of IT and communications systems (including software and hardware) and office equipment, including maintenance and support contracts.
• Reviews invoices, correspondence and inquiries related to areas of responsibility and processes check request forms for payment of invoices. Monitors and maintains records of payment.
• Participates in the Affiliate’s efforts related to revenue cycle, which include but are not limited to: achieving goals for productivity; meeting or exceeding revenue targets; and expense management as budgeted.
• Demonstrates commitment to established Workplace Values: We are in This Together: We tend to the team – Investing in our own people; We respect and honor all people – Leading with empathy; We jump in – Charting a path; We try and we learn – Cultivating self-growth; We care for our business – stewarding our business; We return to our mission – championing equity & access. (see Workplace Values document received upon hire).
• Travels throughout the Affiliate’s service area as required to support IT functions.
• Performs other duties as assigned in support of mission and as required to ensure delivery of consistent high quality services.
  
  

Knowledge, Skills, And Abilities Requirements

• Commitment and demonstration of excellent internal and external customer service.
• Attention to detail; ability to lead and follow processes and procedures from beginning to end.
• Recognized excellence in interpersonal and relationship-building, project management, and staff management skills.
• Ability to motivate and work collaboratively with staff throughout the agency to effect change.
• Strong analytical, operational and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.
• Ability to utilize data to inform the decision-making process.
• Demonstrated project management skills, including excellent follow through for multiple projects at multiple locations.
• Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.
• Able to maintain and demonstrate strict confidentiality of all information.
• Entrepreneurial spirit, intellectual curiosity, high energy, positive attitude and diplomatic.
• Commitment to reflect quality assurance and risk management in daily tasks.
• Has computer skills and ability to learn/operate software programs.
• Maintains professional appearance and demonstrates professional attitude at all times.
• Ability to work flexible schedules and maintain punctual attendance.
• Able to work under pressure, remain calm, prioritize, and meet deadlines.
• Ability to relate to diverse communities.
• Ability to work as part of an interdependent team.
• Ability to remain open and non-judgmental towards colleagues and customers.
  
  

Requirements

Minimum Education/Certification(s): Bachelor’s degree or technical degree in computer science or related field preferred, or equivalent work experience. Microsoft, Comp TIA and/or SonicWall certification preferred.

Minimum Work Experience: Minimum five (5) years of experience providing IT Support.

Other Requirements: Valid New Jersey State driver’s license. Reliable transportation for frequent travel throughout the service area (Northern, Central and Southern New Jersey).

Technical Skills

• Proficient with NextGen EPM and EHR system administration
• Knowledge of Abila MIP Fund Accounting and FR50 platforms
• HL7 experience - data mapping and HL7 specifications
• Knowledge of McKesson Pharmacy Rx
• Knowledge of Convio and DonorPerfect platforms
• Knowledge of Windows Server 2008 (R2), and 2012( R2)
• Windows Server 2008 and 2012 Active Directory, DNS, DHCP, GPO, DFS
• Windows 7, 8, 8.1, and 10
• Mac OS X (Snow Leopard, Lion, Mountain Lion, Mavericks, Yosemite and El Capitan)
• Microsoft Exchange Server 2013
• Microsoft Office Suite 2016 & Office for Mac
• Microsoft SharePoint design and administration
• BigWebApps Help Desk management and administration
• TeamViewer remote control
• Experience with VPNs (Cisco, Sonicwall, Checkpoint, Contivity, etc.), Web Portals (Citrix, Webex), RDP, TCP/IP a plus
• Ad Tran Routers and Switches
• Cisco PIX and ASA Firewalls
• SonicWall Appliances
• Servers and Desktop Hardware: Lenovo, Apple, HP, Dell, etc
• HP, Brother and Ricoh Printers
• Ambir Scanners
• Canon and Savin Copiers and Peripherals
• Backup Solutions: Backup Exec and GDV
• Wireless Networking
  
  

Summary

Responsible for general installation, proactive maintenance and administration of servers, workstations, network equipment and other infrastructure components while minimizing the impact on users. Coordinate IT projects, handle communications and scheduling with remote locations, including hardware installations, software upgrades and implementation of network changes.

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.

Non-discrimination Statement/Acknowledgement

Planned Parenthood of Northern, Central and Southern New Jersey, Inc. (PPNCSNJ) does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, citizenship, disability, atypical hereditary cellular blood trait, genetic predisposition or carrier status or any other characteristic protected by applicable law. PPNCSNJ will make reasonable accommodations in compliance with Section 504 of the Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990; and any subsequent revisions or additions to related law/regulations.

Our Commitment To Health Equity, Diversity, And Inclusion

At PPNCSNJ, our "Care. No Matter What" values extend far beyond our health center doors. We're passionate about uplifting diversity, equity, and inclusion across every aspect of our organization. This work includes building an environment where every employee can flourish, every patient can thrive, and every community can achieve its full health potential. We strive to make equity-centered decisions that empower our employees, patients, and volunteers to be their whole selves. These efforts are an ongoing journey, and on our best days, we remain committed to challenging ourselves to do better.

Note For Applicants

As we prioritize equity in our health care practices, we are equally committed to these values in our workplace culture. If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. You may be a great fit for this role or others, and we value differing perspectives in our commitment to being an inclusive health care provider and workplace.

PPNCSNJ is an Equal Opportunity Employer.