What are the responsibilities and job description for the HSS I (Medical Assistant) (North Highlands) position at Planned Parenthood Mar Monte?
Health Services Specialist I
Full-Time
North Highlands Health Center, North Highlands, CA
General Duties
Full-Time
North Highlands Health Center, North Highlands, CA
General Duties
- Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, prenatal, family medicine, as appropriate to scope of services and health centers;
- Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;
- Contributes to achieving health center productivity goals;
- Screens financial, medical and social history with correct documentation of pertinent information
- Demonstrates PPMM customer service standards;
- Solicits donations from patients per PPMM guidelines.
- Demonstrate PPMM workplace values and service standards.
- Follows all patient care standards
- Communicates professionally and accurately about services, payment and appointment scheduling.
- Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.
- Enters accurate patient information into Electronic Practice Management System (EPM)
- Makes Health Center appointments, provides information and appropriate referrals
- Contacts insurance companies to obtain benefit information and authorization for services
- Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures.
- Runs end-of-day reports as directed by Center Manager.
- Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day.
- Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments.
- Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors.
- Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.
- Responsible for scanning all documents in patients chart at date of service
- Responsible for completing all billing tasks and corrections within 72 hours of receipt
- Responsible for following all PPMM financial policies and procedures
- Prepares charts for next day appointments; completes confirmation calls and chart prep as needed.
- Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture.
- Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation.
- Completes lab controls as needed.
- Checks refrigerator temperatures.
- Cleans instruments, exam rooms, lab area, and autoclave as assigned.
- Prepares patients for exams and assists in exam room when needed;
- Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services;
- Performs lab work and venipuncture;
- Prepares examination room with appropriate supplies for examination and cleans room;
- High School Diploma or General Education Diploma (GED)
- Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)
- General knowledge of Windows based computer applications and willingness to learn new computer skills
- Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff
- Ability to work at nearby PPMM locations as needed
- Able to work nights and weekends as required