What are the responsibilities and job description for the Help Desk Administrator position at PlanIT Group LLC?
Company Description
PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors
Job Description
- Applicants must have a TS/SCI
- Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
- Attempts to resolve as many incidents during the first call, or at Tier I.
- Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service.
- Working knowledge of computers, printers, laptops and common windows applications.
Qualifications
Active TS/SCI required
Security CE certification required prior to start. You can interview without the certification but not start until it's been obtained
Additional Information
PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.
All your information will be kept confidential according to EEO guidelines.