What are the responsibilities and job description for the Workforce Management Consultant position at Planet Professional?
Job Description
Workforce Management Consultant
9-month contract
Location: Detroit MI
Schedule: Onsite, Tues/Wed/Thurs
Must Have Qualifications
Workforce Management Consultant
9-month contract
Location: Detroit MI
Schedule: Onsite, Tues/Wed/Thurs
Must Have Qualifications
- Bachelor’s degree in Business Administration, Human Resources, or a related field
- Minimum of 7-10 years of experience in workforce management, with at least 5 years in a senior or managerial role.
- Extensive experience supporting BPO operations in Central America or South East Asia.
- Proficiency with the IEX NICE platform and other workforce management tools.
- Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
- Excellent leadership and team management skills, with a proven ability to lead cross-functional teams.
- Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Sigma Green Belt Certification
- Experience working with a Union
- Experience working with Business Process Outsourcing/Call Centers
- Certification in workforce management or related areas
- Experience in the energy sector or similar industries
- Knowledge of additional workforce management technologies and methodologies
- Sigma Black Belt Certification preferred
- Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements.
- Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations.
- Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets.
- Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges.
- BPO Collaboration: Partner with BPO operations in Central America and the Philippines to ensure seamless integration and alignment with operational goals.
- Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives.
- Reporting and Analytics: Direct the reporting team to deliver accurate and timely workforce performance reports, providing actionable insights to senior leadership.
- Stakeholder Engagement: Collaborate with HR, Operations, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals.
- Budget Management: Oversee and manage a workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets.
- Compliance and Best Practices: Ensure all workforce management practices comply with company policies and industry regulations and promote the adoption of best practices across the organization.
