What are the responsibilities and job description for the Customer Success Associate position at Planet Networks?
As a Front Office Customer Success Representative, you will provide general and account related support to customers for internet services, including basic troubleshooting, supporting installations from the backend, taking orders, billing, and scheduling onsite appointments. You will also perform front-desk and general office administrative responsibilities as needed.
What You’ll Do
What You’ll Do
- Process inbound orders / sales and answer basic customer inquiries regarding service offerings.
- Process customer payments, answer invoice questions, and other account and billing related activities such as uploading documents and processing mail.
- Provide basic technical support to customers through various channels including phone and email for issues related to internet and phone services (e.g. connectivity issues). Escalate complex issues to senior technical support staff when necessary.
- Collaborate with other departments within the company to address customer issues and concerns.
- Manage front-desk and general office admin responsibilities.
- Maintain accurate records of customer interactions and service requests.
- Stay up to date on the latest developments and trends in the internet services industry.
- Location: On-site at 717 East Third Street, Farmville, VA 23901
- Time requirements: Full-time
- Pay range: $22-28/hour
Salary : $22 - $28