Customer Success Manager

Applications *must* be submitted via our job site to be considered: https://recmint.com/job-customer-success-manager

Company Description

RECmint is the fastest-growing SREC aggregator in the mid-Atlantic. 

Solar Renewable Energy Certificates, or SRECs, have proven to be a vital policy tool and financial incentive to make the clean energy transition happen. SRECs simultaneously align individuals, utilities, and government toward reaching our climate goals while also making solar financially feasible for many more homeowners, business, and asset owners.

We’re creating a customer-centric organization that makes SRECs easy for our partners and solar owners. Through our platform and market-friendly approach, we aim to help accelerate the clean energy transition.

RECmint is part of the Sun Tribe Group, a family of solar companies.

Role Description

This is a great opportunity for someone who loves helping people, thrives in a detail-oriented environment, and wants to grow within a mission-driven climate tech company.

This job is all about solving problems for customers. This will include answering a lot of calls and emails, communicating customer challenges to internal staff, and helping us launch new products. You’ll help customers learn about SRECs, get signed up, and solve issues as they arise over email and phone. You’ll guide customers through onboarding steps, troubleshoot issues, and ensure every interaction feels smooth, consistent, and well-supported. 

Over time (several months to 1 year), this will help you develop expertise in our market niche, and the role will expand along with you and the business. Because you’ll be helping to operate the company, you’ll be active in shaping its operations. You’ll learn new tech and tools and help us improve them for our customers, partners, and team. This can be really exciting (and challenging!) and will immediately give you real ownership of results, both for customers and the business.

You’ll follow established processes, maintain accurate documentation, and identify patterns or opportunities for improvement. As you gain experience, you’ll take on more strategic responsibilities and contribute to strengthening the customer support function across RECmint. Our highly collaborative team provides plenty of coaching to ensure you’re supported along the way.

We’re looking for someone who communicates with clarity, kindness, and patience—someone who enjoys talking to people from all walks of life and takes pride in making things easy to understand. You should be highly organized and self-motivated, able to manage a steady flow of inbound conversations and follow-ups without requiring constant direction. If you’re the kind of person who notices small details, follows through reliably, and stays calm under pressure, you’ll thrive in this role.

We value curiosity and a willingness to learn. You don’t need to be a tech expert, but you should feel comfortable navigating digital tools like email, spreadsheets, and CRM systems—and be excited to pick up new ones. Above all, you should care about doing meaningful work, whether you’re driven by climate action, operational excellence, or simply the joy of helping others succeed.

We hope that you’re:

• A patient, kind, and clear communicator. You like talking to people and making things simple
• Reliable and self-directed. You can juggle follow-ups, document outcomes, and track details without micromanagement
• Comfortable navigating ambiguity. You ask thoughtful discovery questions to clarify situations and uncover what customers really need.
• Calm and solutions-oriented under pressure. You stay steady when challenges arise and focus on finding the path forward.
• Excited to learn new tools and technology. We will teach you our specific tools and software, but you do need to have a base level of comfort with tech and a willingness to learn.
• Passionate about nature and/or renewable energy. Environmental stewardship is part of our team’s DNA.

Location & Hybrid Work:

RECmint is part of the Sun Tribe Group family of companies. Our offices are in Charlottesville, VA on the historic downtown mall, and our team is based both in Charlottesville and Richmond. 

We prefer candidates in either the Charlottesville or Richmond area. This is a full-time position, with the expected commitment of regular (2-3 days/week) work in the office. Read more about our company and what it's like to work at RECmint.

Compensation & Application Process

This is a full-time role with a pay range of $70,000 -85,000, commensurate with experience and qualifications.

RECmint offers all full-time employees: 

• Health insurance (medical, dental, and vision)
• Life insurance
• Federal holidays are company holidays
• Unlimited PTO
• 401(k) with 4% match after 6 months of employment
• $50 monthly wellness reimbursement (use it for gym membership or something similar)
• $40 monthly cell phone bill reimbursement
• A company laptop

Apply here: https://recmint.com/job-customer-success-manager

Applications only received on LinkedIn will not be considered.