What are the responsibilities and job description for the Planet Fitness Morning Opener - Oneida, NY position at Planet Fitness?
Job Summary
Type: Hourly / Full-time / FLSA Non-Exempt
Pay Rate: $16.50 per hour
Shifts: M-F; ~8 hours long; 37.5 hours per week
*Shifts start at 4:30AM*
The Morning Opener will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Detailed completion of operational paperwork.
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
Full-time employees are eligible to participate in a wide range of benefit offerings, including paid vacation, sick/personal leave, group health/dental/vision insurances, 401k and Bridges EAP.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Job Type: Full-time
Pay: From $16.50 per hour
Salary : $17