What are the responsibilities and job description for the Member Service Representative-Weekends Required position at Planet Fitness?
Looking to pick up extra hours? Join our team!
As a Member Service Representative, you will have flexibility in your schedule, as you provide the team added support when needed! While being guaranteed hours on the weekends.
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 180 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 180 locations in 8 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
See for yourself!
What are you waiting for? APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience by filling in for available shifts when needed.
-Responsibilities include:
- Be on call to assist with shift coverage, as needed
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Qualifications/Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
· Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
· Squeaky Clean! We’ve always been known for our clean clubs.
· Need a day off? Full time employees have paid leave to take a break!
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 20.0 per week
Application Question(s):
- Why do you want to work at Planet Fitness?
- How would you define Customer Service?
- On a scale of 1-5 (5 being the best) How would you rate your teamwork skills?
- When are you available to start?
- What is your availability? How many hours are you looking to work a week?
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $11 - $13