What are the responsibilities and job description for the Marketing & Billing Coordinator, Corporate Clubs position at Planet Fitness?
About Us
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.
At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.
Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!
For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!
Overview
The Marketing & Billing Coordinator, Corporate Clubs plays a critical role in supporting marketing operations across Planet Fitness' portfolio of Corporate Clubs. This position serves as a central point of coordination for marketing systems, billing processes, communications, vendor management, and administrative support activities.
The Marketing & Billing Coordinator ensures the accuracy and timely execution of marketing initiatives by managing critical marketing platforms, processing invoices and purchase orders, supporting promotional tracking and reporting, coordinating requests from Operations partners, and maintaining quality control across marketing communications and creative assets. This role collaborates closely with Corporate Club Operations, Accounting, vendor partners, and the broader Marketing team to support efficient and effective execution of marketing programs.
This role follows a hybrid schedule and requires regular, in-person work at our Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of this office location. Fully remote work is not available for this role.
Responsibilities
Marketing Operations & Communications
Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.
Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.
At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.
Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!
For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!
Overview
The Marketing & Billing Coordinator, Corporate Clubs plays a critical role in supporting marketing operations across Planet Fitness' portfolio of Corporate Clubs. This position serves as a central point of coordination for marketing systems, billing processes, communications, vendor management, and administrative support activities.
The Marketing & Billing Coordinator ensures the accuracy and timely execution of marketing initiatives by managing critical marketing platforms, processing invoices and purchase orders, supporting promotional tracking and reporting, coordinating requests from Operations partners, and maintaining quality control across marketing communications and creative assets. This role collaborates closely with Corporate Club Operations, Accounting, vendor partners, and the broader Marketing team to support efficient and effective execution of marketing programs.
This role follows a hybrid schedule and requires regular, in-person work at our Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of this office location. Fully remote work is not available for this role.
Responsibilities
Marketing Operations & Communications
- Maintains and updates Corporate Club marketing systems, including promotional offers, club information, operating hours, equipment updates, and site alerts.
- Sets up promotional codes and develops supporting documentation for Operations partners.
- Monitors and manages the Corporate Club marketing mailbox, triaging requests, responding to routine inquiries, and routing requests to the appropriate team members.
- Serves as a primary point of contact for Corporate Club Operations marketing inquiries and supports timely communication across teams.
- Supports promotional campaign execution by maintaining accurate marketing information and communicating updates to key stakeholders.
- Manages Corporate Club marketing invoices, credits, purchase orders, and requisition processes.
- Coordinates invoice coding, approval workflows, vendor communications, and payment tracking.
- Leads weekly billing reconciliation meetings with Accounting and agency partners to ensure invoice accuracy and timely processing.
- Partners with Marketing leadership on monthly accrual tracking and financial reporting activities.
- Maintains organized records of marketing expenditures, purchase orders, and vendor documentation.
- Reviews and quality controls marketing communications, direct mail pieces, landing pages, agency communications, and other marketing materials to ensure accuracy and brand consistency.
- Tracks promotional performance metrics, including join activity and demographic reporting during key campaigns.
- Prepares recurring reports and supports data collection efforts to assist with campaign analysis and decision-making.
- Ensures marketing resources, documentation, and communications are accurate, current, and properly maintained.
- Coordinates team calendars, meeting schedules, invitations, and related documentation.
- Maintains marketing SharePoint sites, team resources, process documentation, and internal tracking tools.
- Organizes meeting notes, team planning materials, PTO calendars, and departmental records.
- Supports special projects, presentations, internal process improvements, and operational initiatives as needed.
- Provides general administrative support to the Corporate Clubs Marketing team and assists in troubleshooting workflow and system-related issues.
- Associate's or Bachelor's degree in Marketing, Business Administration, Communications, or a related field preferred
- 2-4 years of experience supporting marketing operations, billing, finance coordination, administrative operations, or related functions
- Experience managing invoices, purchase orders, vendor coordination, or budget tracking preferred
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
- Experience working with SharePoint, Salesforce, project management platforms, or marketing systems preferred
- Strong attention to detail, efficient, and organized with an ability to establish priorities and objectives
- Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
- Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
- Dedicated learner with a natural curiosity for consistent growth
- Exhibits comfort, ease, and flexibility working in an extremely fast-paced, ever-changing, deadline-driven environment
- Cooperative team player with an upbeat, positive, "can-do" attitude.
Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.
Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.