Front Desk Member Services Representative

Overview

Join our dynamic team as a Front Desk Member Services Representative, where you'll be the welcoming face and first point of contact for visitors, members, and guests. This energetic role offers an exciting opportunity to engage with diverse audiences, ensure safety protocols are followed, and deliver exceptional customer service in a lively environment. Your enthusiasm and professionalism will help create a positive experience for everyone who walks through our doors. Whether managing guest inquiries, coordinating events, or assisting with safety procedures, you'll play a vital role in maintaining a vibrant and secure atmosphere.

Duties

• Greet visitors and members warmly, providing information and guiding them to appropriate services or locations
• Manage check-in/check-out processes using POS (Point of Sale) systems and cash handling procedures
• Assist with event management tasks, including setup, guest registration, and logistical coordination
• Handle guest inquiries via phone or in person, ensuring clear communication and positive interactions
• Enforce safety protocols by conducting safety checks, supporting first aid or CPR as needed, and maintaining emergency readiness
• Support retail sales activities by promoting available services or products and processing transactions accurately
• Manage manual handling tasks such as heavy lifting of supplies or equipment while adhering to safety standards
• Maintain cleanliness and organization of the front desk area and event spaces to ensure a welcoming environment

Experience

• Previous experience working in customer service, hospitality, or retail environments with direct guest interaction
• Familiarity with event venue operations or outdoor work settings is highly desirable
• Experience managing conflicts effectively while maintaining professionalism and composure
• Knowledge of safety procedures including first aid and CPR certification preferred
• Background in food service, resort operations, theater production, or lifeguard experience adds valuable insight
• Hands-on experience with POS systems, cash handling, manual handling, and processing transactions is advantageous
• Ability to communicate confidently through public speaking or guest services roles enhances your effectiveness in this position

This paid role offers an engaging environment where your proactive attitude and dedication to guest satisfaction will shine. We value energetic individuals eager to contribute to a lively community space while ensuring safety and exceptional service at every turn.

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule

Work Location: In person

Salary : $12 - $13