What are the responsibilities and job description for the Account Operations Manager position at Plan B Facility Services?
Company Description
Plan B Facility Services is a privately owned janitorial service provider based in Arizona, offering over 40 years of expertise in janitorial and facility maintenance. The company specializes in a variety of services, including general office cleaning, carpet cleaning, floor maintenance, window cleaning, and more. Plan B Facility Services is dedicated to delivering high-quality and reliable solutions tailored to meet the unique needs of businesses in the region. Committed to excellence, the company has built a reputation for professionalism and customer satisfaction.
Role Description
This is a full-time, on-site role for an Account Operations Manager located in Peoria, AZ. The Account Operations Manager will oversee day-to-day operations, manage client accounts, ensure customer satisfaction, and lead a team to achieve operational goals. Responsibilities include monitoring service quality, improving operational efficiency, fostering client relationships, and collaborating with internal teams to streamline processes and ensure service excellence.
Qualifications
- Strong analytical skills to evaluate data, assess operational performance, and implement improvements.
- Proficiency in operations management and account management to ensure the smooth execution of services and stakeholder satisfaction.
- Customer satisfaction expertise, with the ability to address client needs and build lasting partnerships.
- Excellent communication skills, both verbal and written, to effectively interact with clients, team members, and leadership.
- Proven ability to lead and motivate teams, foster a collaborative work environment, and manage multiple responsibilities effectively.
- Experience in a service-oriented industry or facility management is a plus.
- Proficiency with relevant software used in operations and account management is beneficial.
- Bachelor's degree in Business Administration, Management, or a related field is preferred but not mandatory, depending on experience.