Account Manager (Operations)

Overview

Job Skills / Requirements

POSITION SUMMARY: 

The Account Manager is accountable for the day-to-day operations of an assigned contract or account. Including training, disciplinary action and suspensions, coaching, correct payroll, and scheduling. They build and maintain the relationship with the assigned client or customer of their account.  

PRIMARY DUTIES AND RESPONSIBILITIES: 

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

• Ensure all required reporting and contract compliance requirements are met 
• Assure regular communication of issues or concerns with client 
• Handle any escalated security issues or emergency situations appropriately 
• Communicate staffing needs to the assigned recruiter and Regional Director of Operations 
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, evaluations and recognition) 
• Effectively communicate with all assigned FCS personnel for life of tenure. This includes introduction and training from hire to communicating performance concerns that lead to suspension and termination 
• Assure that employee grievances are heard and resolved (with help from HR team) and that personnel files are updated accurately and timely (change of status forms, employee rosters) 
• Assures communication of policies, company announcements and job openings is received and understood by all personnel 
• Meet all contractual scheduled hours with a minimum of unbilled overtime 
• Coordinate and conduct OTJ site specific training 
• Ensure employees understand, read and know how to locate post assigned orders 
• Manage uniforms, equipment and vehicles assigned to account 
• Take a proactive approach in communicating with client and meeting their needs. Listen to issues, provide expertise and possible solutions. Ensure overall satisfaction 
• Utilize WinTeam for scheduling, billing and to produce reports (Scheduling Activity, invoice aging, compliance) 
• Performs separation and termination processes of all assigned personnel 
• Enforce FCS polices and procedures outlined in handbook and policy manual 
• Create, maintain, and enhance a positive work environment  
• Understand and communicate the FCS mission and embed it in site culture 
• Attend all scheduled meetings for additional training and updates provided by Sr Leadership 
• Provide timely and specific coaching and recognition  

KNOWLEDGE, SKILLS, AND ABILITIES: 

MINIMUM REQUIREMENTS: 

Education: 4 year degree in criminal justice, business administration or related field (preferred)

Experience: Previous contract security, military or law enforcement  

Outstanding interpersonal and communications skills 

Ability to work in a team environment 

Ability to manage multiple priorities, complex situations, a diverse work team and client expectations 

MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED: 

•    Previous experience in surveillance and or CCTV preferred but not required  
• Ability to use cellular devise for reporting  
• Power Point 
• Word Microsoft Suite  

Education Requirements (All)

High School Diploma or GED

Additional Information / Benefits

• Paid Holidays

• Weekly Pay

• 401K/403b Plan

• Short Term Disability

• Dental Insurance

• Paid Vacation

• Long Term Disability

• Vision Insurance

• Medical Insurance

• Life Insurance

• The following screenings are required:

  • Drug Screen

  • Criminal Background Check

  • Motor Vehicle

  • Education Verification

  • Employment Verification

First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan