Surveillance Shift Manager

WE’RE CHANGING ENTERTAINMENT.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Following all Surveillance Policies and Procedures, as they apply to the Accounting, Internal Controls and Commission Rules and Regulations.
• Establishing priorities, plan, supervise and ensure open lines of communication exist between surveillance and other departments Formulating, implementing and enforcing the rules and regulations of the Surveillance Department
• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality customer service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result
• Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
• Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure internal customer satisfaction
• Researches, evaluates, and tests latest technology in surveillance in order to develop most appropriate system to achieve security, effectiveness, and cost-efficiency objectives
• Partners with property departments to design and conduct highly sensitive investigations to facilitate fact-finding probe into potentially illegal or inappropriate activities
• Communicates and develops business relations hips with State and Local Regulators in order to stay abreast of regulations and best practices
• Understanding of overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions
• This job description is not intended to be all-inclusive, and team members may be asked to perform other reasonable , related duties as assigned. Plainridge Park Casino reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to team members.

BRING US YOUR BEST.

• Must be a minimum of 21 years of age.
• Must possess a valid state issued driver’s license
• Must receive and maintain the required Gaming License with the Massachusetts Gaming Commissions.
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred
• Five years progressively more challenging leadership role in surveillance, security, or law enforcement
• Must have prior security and/or surveillance supervisory experience in the area of gaming/racing
• Tactfulness when dealing with difficult team members, guests or situations
• Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations
• Ability to multi-task as required, assistant managers may be required to deal with many situations at one time and work well with all departments
• Flexible schedule, working weekends and holidays are a requirement

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer