eCommerce Marketplace Manager

The Ecommerce Marketplace Manager is responsible for managing and optimizing the company's presence across multiple online marketplaces, including Amazon 3P (FBA), Walmart, and other platforms with a marketplace selling model. This role focuses on ensuring product visibility, profitability, and operational efficiency, while coordinating closely with internal teams to drive growth on these platforms. This position is key for expanding your marketplace footprint while ensuring smooth operations across all platforms.

Responsibilities

·       Marketplace Account Management:

o  Manage the company’s marketplace accounts, including but not limited to Amazon Seller Central and Walmart.com.

o  Ensure accurate and timely product listings, including uploading product data, images, pricing, and promotional details. Full management of catalog is critical.

o  Monitor performance metrics like sales, conversion rates, traffic, and fulfillment metrics across all marketplaces.

·       Amazon FBA Management:

o  Oversee the full lifecycle of the Fulfillment by Amazon (FBA) process, from inventory management to replenishment and shipping.

o  Resolve FBA-related issues such as stock discrepancies, fulfillment errors, or lost shipments.

o  Optimize product listings to increase sales and maintain competitiveness in the marketplace.

·       Marketplace Growth Strategy:

o  Develop and implement strategies to grow sales and market share on all platforms.

o  Identify and capitalize on new marketplace opportunities, such as promotional events, ad campaigns, or seasonal sales.

·       Inventory & Fulfillment Coordination:

o  Collaborate with the operations team to ensure optimal stock levels and avoid stock-outs or overstock situations across marketplaces.

o  Coordinate fulfillment processes for each marketplace, ensuring on-time delivery and adherence to platform-specific requirements.

·       Sales & Performance Analysis:

o  Analyze sales performance and marketplace data to identify trends, opportunities, and areas for improvement.

o  Provide regular reports on marketplace performance, including sales, inventory, and profitability.

·       Marketplace Compliance & Policy Adherence:

o  Ensure compliance with all platform-specific policies and guidelines (e.g., Amazon Seller Central, Walmart Marketplace policies).

o  Keep up with the latest marketplace updates, policy changes, and implement adjustments accordingly.

·       Customer Experience Management:

o  Address customer service issues related to marketplace orders, such as returns, refunds, and complaints.

o  Ensure a seamless customer experience across all platforms by resolving issues promptly and effectively.

o  Monitor reviews and return reasons to identify trends in feedback, reporting back to product and marketing teams to ensure changes to product or content are conducted.

·       Ad Campaigns & Promotions:

o  Manage all components of ads and promotions for Amazon 3P and Walmart including running advertising campaigns, promotions, and product launches on marketplaces like Amazon and Walmart.

o  Full management of ad budget across both channels, ensuring ROAS goals are meeting/exceeding projections. Track the performance of campaigns and adjust strategies based on results to maximize return on investment (ROI) and ensure alignment with product and company goals.

Key Requirements

• 4 years working directly with Amazon Seller Central, Walmart Marketplace Seller Center, and marketplace analytics platforms. Additional ecommerce account experience is a plus.
• Proven experience managing marketplace accounts, particularly Amazon (FBA), Walmart, and other online retail platforms.
• In-depth understanding of marketplace operations, from product listing to fulfillment and customer service. Understanding fee structures and experience in managing profitability of a business is critical.
• Ability to manage multiple marketplaces and prioritize tasks to ensure timely execution of product launches, promotions, and other activities. Strong time management skills are required.
• Strong attention to detail, ensuring accuracy in listings, inventory, and reporting. Highly developed communication and presentation skills.
• Strength in collaboration but able to work independently as needed.
• Data analytics and experience with tools such as JungleScout, Seller Sonar and Helium10.
• Bachelor’s degree preferred.
• Proficiency in the full Microsoft Suite of programs, including Excel, and Powerpoint.
• Prior experience with dashboard analytical programs a plus

Position Requirements

Minimum of 4 years of expertise in working with Amazon Seller Central platform. • Bachelor’s degrees in related field required • Strong communicative skills with the ability to coordinate multiple projects simultaneously • Create and implement comprehensive e-commerce sales strategies in accordance with the goals and initiatives of the sales department and management staff • Outstanding analytical and critical thinking skills, strong experience interpreting data & drawing conclusions • Demonstrate strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives • Demonstrated track record of sales management achievement • Excellent verbal and written communication skills • Excellent at managing time, priorities, and expenses • Able to work independently, while being a team player