What are the responsibilities and job description for the Customer Order Fulfillment Specialist position at PJ Trailers?
Job Overview
The Sales Order Specialist’s primary responsibility is to convert customer demand into sales orders and shippable load to minimize customer lead times while optimizing inventory flow using FIFO methodology. This role requires excellent communication and time management skills to ensure orders are fulfilled in an accurate and timely manner.
Job Responsibilities
- Perform accurate and efficient data entry for incoming sales orders, ensuring all information is correctly captured in our order management system
- Collaborate closely with the Sales Order Fulfillment Manager to ensure that all orders are in shippable loads and ready for timely fulfillment
- Maintain a high level of data accuracy and integrity throughout the order entry process
- Monitor and update order status, keeping all stakeholders informed of progress and changes as necessary
- Assist in identifying and rectifying data entry issues, working collaboratively with cross-functional teams to resolve any challenges
- Contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance overall efficiency
- Drive positive
- Take ownership of customer centric culture by reinforcing positive and respectful relationships with both internal and external partners
- Provide assistance with other projects and reporting upon request to support the business
Minimum Job Qualifications
- High school diploma or work experience equivalent
- 3 years of Sales, or Customer Service experience
- Proficient computer skills in Word, Excel, PPT, and PBI
- Excellent time management, communication, teamwork, and complex problem-solving skills