Repair Coordinator

Reports to: Director of Repairs & Post-Install Operations

Job Summary: An administrative position within the Repair Division whose primary responsibilities are managing the actions and schedules of several Repair Experts and the accurate processing of jobs in Service Titan with a strong focus on customer communication, project management, and scheduling efficiency.

Essential Job Responsibilities:

• Manage the daily schedules of several Repair Experts
• Update notes/tags/statuses on jobs/accounts and process jobs accurately
• Create purchase orders and track materials for Repair Jobs
• Identify job scheduling opportunities for gains in capacity usage
• Communicate with customers via phone, email, and text to ensure satisfaction
• Monitor email inboxes, voicemails, system tasks, and chat logs
• Monitor and update Repair Expert timecards
• De-escalate and resolve customer issues and determine when escalation is necessary
• Assist the Director of Repairs in executing policy adherence among Repair Experts
  
  

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Requirements

Education: High School Diploma or Equivalent

Experience: At least one year as a dispatcher/coordinator or call-taker in the home remodeling trades

Work Schedule: Full time, remotely, 7:30am - 4:00pm

Physical Requirements: General office maneuvering

Performance Requirements:

• Strong computer skills (Office Suite and CRMs)
• Excellent oral and written communication
• Excellent organizational skills
• Persuasiveness
• Sense of urgency
• Creative problem solving
• Empathy
• Excellent time management
• Manages up well
• Not conflict-averse
• Geographical knowledge
  
  

Benefits

Benefits

• Health Insurance
• Vision
• Dental
• 401K with a company match
• PTO
• Paid Holidays
• Floating Holiday
• PTO on your Birthday