What are the responsibilities and job description for the IT Infrastructure Manager position at Pivotal Solutions, Inc.?
We are seeking a highly skilled IT Infrastructure Manager to oversee and manage our multi-tiered IT infrastructure services, including networks, servers, and core infrastructure services in both AWS and Azure environments. This role requires a strong background in scripting with PowerShell, proficiency in managing and supporting server and infrastructure technologies, and expertise in administering Office 365 for user account and mailbox management.
Key Responsibilities:
- Primary process owner for multi-tiered IT infrastructure services
- Manage networks, servers, and core infrastructure services (AWS, Azure, Meraki Networks, DNS, Email Protection, Okta, Data Protection)
- Script with PowerShell
- Administer Office 365 for user account and mailbox management, calendar processing, shared mailbox, distribution list management, and licensing
- Escalation support for all user account-related tasks
- Oversee and support IT Infrastructure Managed Service Provider
- Manage internet service providers across all Sites
- Share management of core Business platforms (Office 365, Zoom, SharePoint, Printers, OneDrive, Egnyte, etc.)
- Support conferencing technology such as Zoom, Zoom Rooms, and Teams
- Develop and improve the Infrastructure Service in the areas of monitoring, provisioning, and request processes
- Manage security incidents, investigations, resolutions, and reporting
- Drive resolution of high-severity outages impacting IT infrastructure
- Responsible for budget commitments, forecasting, and tracking for the group
- Contribute to the development of the IT vision; translate the vision into short-/long-term goals and deliverables
- Manage the engagement, delivery, and oversight of activities related to Infrastructure services provided by external vendors and service providers
- Lead the evaluation and selection of systems and infrastructure solutions in conjunction with IT strategy and business requirements
- Partner with the business areas to identify system requirements and translate business requirements into functional service projects, enhancements, and support
- Conduct design review of systems and applications to ensure adherence with identified stability, performance, and security standards
- Support GxP systems and SOX compliance activities
Requirements
Education, Experience & Skills Requirements:
- 5 years of experience in IT, providing supervisory and direct technical support for IT Infrastructure
- 3 years of IT experience in similarly sized growing Biotech companies
- Broad IT Infrastructure experience, with emphasis on Life Sciences-related systems delivery
- Proven experience with managing and utilizing cloud infrastructure in a service delivery process
- Successful experience managing the following infrastructure: Meraki FW/Wi-Fi, Azure, AWS EC2, InfoSec Monitoring Services, MS Active Directory, DNS, Okta, Server Backups, NAS Storage Solutions
- Knowledge or experience with the following infrastructure processes: DR and HA, Change Control, Maintenance management, InfoSec Breach Management
- Knowledge of applicable regulatory requirements, data privacy practices, and laws, including FDA 21 CFR Part 11, SOX, and HIPAA
- Must have a strong understanding of IT Infrastructure as part of a business function (SLAs, ITIL practices, etc.)
- Experience with Computer Systems Validation (CSV) and good documentation practices is highly desired
- Possess solid project management skills, can set and manage expectations extremely well, work effectively with others, and are exceedingly productive on your own while producing quality results
- Must communicate well, both in writing and verbally, including success in communicating ideas in both technical and user-friendly language and technical writing skills
- Results-oriented team player who leads by example and takes full accountability
- A passion for business transformation, the ability to lead change inclusively, and the desire to bring the best combination of skills together in a team
- Ability to operate in a cross-functional / matrix environment
