Front Desk /Office Support

Front Desk / Office Support Role

The Front Desk is the main point of contact for our office and plays an important role in creating a welcoming and organized experience for our patients. This position is responsible for front desk operations while also providing general office support and cross-training in other areas of the practice. We are looking for someone who is dependable, organized, personable, and willing to step in when needed to help keep the office running efficiently.

Responsibilities include, but are not limited to:

• Greeting patients, checking patients in, and completing intake procedures efficiently and accurately
• Answering phones, responding to patient questions, and providing professional and friendly customer service
• Managing and maintaining an organized appointment schedule
• Verifying patient insurance benefits and collecting applicable co-payments
• Properly filing incoming records and ensuring requested records are sent out in a timely manner
• Following up with prospective and established patients as directed
• Sending referrals and other documentation according to provider orders
• Communicating with patients, providers, and other healthcare offices as needed
• Maintaining accurate and organized patient and office documentation
• Cross- training with medical assisting and rehab tech to provide support where needed
• Assisting with day-to-day office operations and helping maintain an efficient patient flow
• Completing routine office upkeep, including maintaining a clean, organized, and welcoming environment for patients and staff
• Assisting with other administrative and office tasks as needed

Skills & Qualifications:

• Friendly, positive, and welcoming attitude
• Excellent verbal and written communication skills
• Professional and personable demeanor with strong patient-service skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a busy medical office environment
• Ability to learn and assist with responsibilities outside of the primary front desk role when appropriate
• Familiarity with Google Docs and Google Sheets
• Previous experience in a medical office or healthcare setting is a plus

If you are a friendly, organized, dependable, and patient-oriented individual who enjoys working with people and being part of a team, we would love to have you join Pivotal Health and Rehab.

Schedule:
This is a full-time position, Monday through Thursday, 7:45 AM–6:00 PM. At this time, we are unable to accommodate changes to this schedule. Applicants must be available to work the full listed schedule to be considered for the position.

Contact:
All inquiries regarding this position must be sent via Indeed message or listed email only. Office staff cannot provide hiring information, and phone inquiries will not be addressed.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Vision insurance

Ability to Commute:

• Columbia, SC 29203 (Required)

Work Location: In person

Salary : $15 - $18