What are the responsibilities and job description for the Front Desk / Office Assistant position at Newberry Physical Therapy | Chapin Rehabilitation Clinic?
Hours:
Day shift, Monday-Friday, (hours as needed). Office is closed on weekends and observed holidays.
Compensation: Competitive, based on experience
Benefits: Part-time employees are eligible to participate in company's SIMPLE IRA plan after one year of employment.
Position Overview
Newberry Physical Therapy and Sports Medicine Clinic is seeking a reliable, organized, and people-focused Front Desk / Office Assistant to support our busy outpatient physical therapy clinic. This role is essential to keeping the clinic running smoothly and creating a positive experience for our patients.
The ideal candidate enjoys working in a fast-paced environment, is comfortable multitasking, and communicates professionally and calmly with patients, staff, and insurance providers.
Key Responsibilities
- Greet patients and provide a friendly, professional front-office experience
- Answer phones, schedule appointments, and respond to patient inquiries
- Perform insurance pre-authorizations and verify coverage
- Enter and maintain accurate patient and insurance data
- Collect patient payments and process transactions
- Maintain organized records and support general office operations
What This Role Is Really Like
This position requires frequent task-switching. You may be answering phones, checking in patients, navigating insurance portals, and responding to staff requests—sometimes at the same time. Maintaining composure, accuracy, and kindness is essential.
This role is not well-suited for someone who prefers slow, highly predictable workflows or minimal public interaction.
Qualifications & Skills
- Strong computer and phone skills; comfort learning new software systems
- Excellent communication and customer-service skills
- Organized, dependable, and detail-oriented
- Able to multitask effectively in a fast-paced environment
- Self-motivated and works well as part of a team
- Professional appearance and demeanor
- Prior medical or front-office experience preferred, but not required
- Able to pass a background check
Our Ideal Candidate
We are looking for someone who:
- Enjoys helping people and problem-solving
- Stays calm under pressure
- Learns quickly and follows instructions well
- Takes pride in being reliable and professional
Only qualified applicants should apply. References should not include relatives and must include contact information.
About Us
Newberry Physical Therapy and Sports Medicine Clinic, Inc. is an established outpatient physical therapy clinic serving the Newberry, South Carolina community.
How to Apply
Please complete the application through the link provided.
Please do not call the office.