What are the responsibilities and job description for the Ecommerce Project Manager position at PIVOT | Shopify Plus Agency Partner?
We’re looking for an experienced and highly organized Project Manager to join our fast-paced Shopify design and development agency. In this role, you’ll be responsible for managing a variety of eCommerce projects - ranging from new Shopify Plus builds to ongoing support and maintenance for existing stores.
The ideal candidate has excellent client management and communication skills, can confidently present the work of others, and thrives in an agency environment. You should be comfortable juggling multiple projects, timelines, and stakeholders, while keeping both internal teams and clients aligned.
This is a Jr. to Mid Level Position.
What You'll Do
- Manage end-to-end project delivery for Shopify website builds, redesigns, and retainer clients
- Lead project kickoffs, weekly check-ins, and client presentations with confidence
- Act as the main point of contact for clients, maintaining clear and proactive communication
- Coordinate internal teams across design, development, and QA to ensure on-time delivery
- Create and maintain project schedules, scopes, and resourcing plans
- Use Jira to assign tasks, monitor progress, and track blockers
- Ensure client expectations are met or exceeded at every phase of the project
- Flag risks early and propose solutions to keep projects on track
- Maintain documentation, deliverable tracking, and feedback management
What We're Looking For
- 1–3 years of experience as a Project Manager, ideally within an agency setting
- Proven experience managing eCommerce or Shopify projects (design development)
- Exceptional communication and stakeholder management skills
- Strong working knowledge of Jira and other PM platforms (e.g., Asana, Monday, Trello)
- Ability to lead and present the work of others with confidence and clarity
- Strong organizational skills and a proactive, solution-oriented mindset
- Comfortable working in a fast-moving, collaborative environment
Nice To Have
- Experience with Shopify Plus builds and third-party integrations
- Understanding of UX/UI workflows and design/development handoff
- Experience scoping and estimating work with cross-functional teams
- Interest in eCommerce trends, performance marketing, and conversion strategy