What are the responsibilities and job description for the Help Desk Specialist position at Pittsburgh Winsupply - Fire Sprinklers & Fabrication?
HYBRID - BOSTON - W2 ONLY -
- 2 years of professional experience or mix of internships, co-ops, etc
- Associates Degree or equivalent combination of education and experience.
- Impeccable customer service and end user empathy
- Technical proficiency with a variety of software, hardware and applications
- Must be able to multi-task and prioritize well
- Experience using ticketing system to track incidents
- Excellent writing and communication skills
- Demonstrated problem-solving ability Broad range of network and desktop knowledge
- Ability to give verbal instruction patiently to non-technical users
- Higher Ed and/or healthcare experience preferred