Demo

Help Desk Specialist

O2 Technologies,Inc
Boston, MA Contractor
POSTED ON 8/5/2026
AVAILABLE BEFORE 9/3/2026
Key Responsibilities & Skills

  • Tier 1 Technical Support
  • Salesforce Administration
  • User Account Provisioning & Permissions Management
  • Customer Service & Communication
  • Incident Management & Escalation
  • Ad Hoc Reporting & Dashboard Creation
  • User Acceptance Testing (UAT)
  • Training Materials Development
  • Data Quality & De-duplication
  • Process Documentation & Improvement
  • Agile Methodology Familiarity
  • QA Process Understanding

Technical Skills

  • Salesforce (Admin) / Lightning
  • Microsoft Office 365 / Teams / SharePoint Online / OneDrive
  • Jira / Copado
  • Backup & Archive Utilities
  • Email / Phone Support Platforms
  • Salesforce Reporting Tools

Education

High School Diploma in Information Technology, Computer Science, Management Information Systems, Business Administration

Industry Experience

  • Government / Public Sector
  • Licensing & Permitting Systems
  • Salesforce Implementations
  • IT Support Services

#JoinOurTeam #NowHiring #ApplyToday

Hourly Wage Estimation for Help Desk Specialist in Boston, MA
$24.00 to $29.00
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