Help Desk Analyst

We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach.

Responsibilities

• Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment.
• Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care.
• Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools.
• Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system.
• Set up, maintain, and support laptops, desktops, and related devices for office-based users.
• Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution.
• Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
• Experience providing help desk or desktop support in a customer-facing environment with strong attention to detail.
• Working knowledge of Microsoft Windows, including Windows 10 support and troubleshooting.
• Ability to handle basic technical issues involving end-user devices, software, and connectivity.
• Familiarity with service desk ticketing tools and disciplined case documentation practices.
• Strong communication skills with the ability to support executives and other users in person.
• Comfortable working on-site in New York, New York for the duration of the assignment.
• Proven ability to prioritize requests, remain composed under pressure, and deliver a high level of service.
  
  

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