What are the responsibilities and job description for the Help Desk Analyst position at Kerr McGee Chemical?
We are looking for a motivated and customer-focused Help Desk Analyst to join our IT team. The successful candidate will provide first-level technical support, troubleshoot hardware and software issues, and ensure timely resolution of IT support requests.
Key Responsibilities- Provide technical support via phone, email, chat, or ticketing system.
- Diagnose and resolve hardware, software, printer, and network issues.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Manage user accounts, password resets, and access permissions.
- Escalate complex issues to senior IT support teams when required.
- Document incidents, troubleshooting steps, and resolutions.
- Maintain excellent customer service and communication with end users.
- Bachelor's degree, diploma, or equivalent experience in Information Technology or a related field.
- Experience in IT Help Desk or Technical Support is preferred.
- Knowledge of Windows, Microsoft 365, Active Directory, and basic networking concepts.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- CompTIA A , Network , ITIL Foundation, or similar certifications are an advantage.
- Experience with ticketing systems and remote support tools.
- Competitive salary
- Professional development opportunities
- Paid leave
- Supportive work environment