Assistant Director of Student Support & Case Management

About Pittsburg State University

Founded in 1903, Pittsburg State’s 373-acre campus is a beautiful blend of historic buildings and modern facilities, including state-of-the-art athletics, arts, and research facilities.  

Its residential and online undergraduate and graduate student population of nearly 6,000 is guided by an exceptionally talented and dedicated faculty, staff, and administrative team.  

Pitt State’s hands-on learning environment and engagement by alumni working in a variety of professional sectors creates incredible academic, internship, and employment opportunities for students. Academic programs often bring home national honors.  

The university enjoys a close relationship with Pittsburg residents as well as city and business leaders. Throughout town, you’ll see gorilla statues in front lawns and red and gold Gorilla spirit at local businesses. Students, faculty, and staff are highly engaged in the local school district and with service projects, and in turn the community is highly supportive of and engaged in university activities. 

Faculty, staff, and students have access to many amenities, including discounts and free access to concerts, plays, athletic events on campus as well as discounts on meals and services off campus.  

Pitt State has developed unique partnerships in downtown Pittsburg, 1.4 miles north of the main campus. There, Block22 and the historic Hotel Besse offer innovative student housing options and the new Kelce College of Business building, scheduled to open in July 2026, will feature state-of-the-art classrooms, collaboration spaces, and space for professional development and public events. 

The university has earned institutional accreditation through the Higher Learning Commission and two elite classifications from the Carnegie Foundation. 

Role Description

Pittsburg State University is accepting applications for a Assistant Director of Student Support & Case Management. The Assistant Director of Student Support & Case Management is a specialized position which blends the functions of non-clinical student consultation, program coordination of student referrals and intake, systems development and coordination for reporting and maintenance of student cases, and leadership in addressing factors which contribute to student attrition and improve student success. The Assistant Director serves as a key liaison between students, staff, and university systems, managing highly sensitive and confidential issues involving student conduct, behavioral health, and civil rights compliance. This position provides non-clinical case management services and supports Title IX administration, including response coordination, resolution of complaints, and training. The Assistant Director also facilitates referrals, ensures accurate recordkeeping, and contributes to campus climate initiatives promoting equity and safety.

Duties and Responsibilities of Position 

35% - Assessment, Intervention, Counsel and Case Management: 

• Assesses and responds to complex student concerns and complaints against a university system, process, department, student or employee by analyzing and prioritizing cases, issuing interim actions, consulting, counseling, and providing recommendations to the Dean of Students or designee
• Provides comprehensive assessments, case planning, and management of an array of student issues and concerns informed by evidence-based practices 
• Assists in responding to acute mental health emergencies and crisis situations; Conducts student risk assessments (harm towards self or others) under supervision 
• Counsels and consults with college community members (students and college employees) regarding multifaceted student concerns such as interpersonal conflicts, crises, behavioral and mental health concerns; Takes appropriate action to resolve issues with students, faculty, and staff
• Leads the Behavioral Intervention Team (BIT); engages in behavior-based assessments of students to identify and mitigate barriers to personal and academic success, recommends options to best address student behavioral concerns; assists in the development and maintenance of reporting protocols and processes to proactively identify and engage in early intervention in support of student success
• Provides solution-focused direct services to address a wide range of inter/intrapersonal, social, emotional, psychological, behavioral health, and developmental needs of PSU’s student population

35% - Student Conduct, Investigation, and Adjudication: 

• Counsels students regarding Student Code of Conduct issues, formal and informal conflict resolution strategies, and hearing procedures. Interacts with university faculty and staff as necessary
• Conducts investigations into charges of student misconduct (e.g., Student Conduct Code, Title IX, Harassment/Discrimination); creates an investigative plan, conducts interviews with involved parties, makes credibility assessments, prepares and presents summaries of investigations and appropriate supporting documents, and communicates with the parties while protecting the neutrality, integrity, and privacy of the investigation 
• Acts as an impartial and unbiased party in the investigation and provides detailed reports summarizing the investigation. 
• Serves on formal student conduct administrative decision-making body and/or acts as an advisor 

20% - Education Programming and Communications: 

• Develops and facilitates activities that support the Dean of Students core functions, including Student Concerns & Complaints, Behavioral Intervention, Student Conduct, Harassment/Discrimination, Title IX & Sexual Misconduct, and Prevention/Awareness programming and training
• Develops and facilitates compliance-related training for the college community in the areas of Title IX regulations, Clery Act, drug-free schools, sexual harassment, and equity 
• Develops and facilitates education and training for faculty, staff, and students to showcase Dean of Student resources such as information about health, wellness, and safety procedures/activities; promotes a positive campus culture/climate and encourages personal responsibility and awareness of the Student Code of Conduct 

10% - Policy, Procedure, and Process Improvement: 

• Assists in creating and maintaining policies, procedures, and protocols 
• Participates in the development and execution of annual strategic plan objectives for the Dean of Students and the Director of Institutional Equity & Title IX
• Manages and updates Maxient system configurations. Maintains official conduct records in accordance with institutional policy and relevant laws, utilizing the Maxient Network 
• Other duties as assigned

Salary: $50,000

Appointment Duration: 12 months 

Work Schedule: Full Time, Monday – Friday, 8:00 AM - 4:30 PM, Some nights and weekends as needed

Qualifications

Required Education and Experience at Hire -  

• Bachelor's degree in counseling, education, social work, psychology, sociology, public health or related field or four years of relevant work experience 
• One year's experience in case management or closely related position with a demonstrated knowledge of case management systems and/or experience working as a part of a case management coordination or support team 
• Familiarity with Title IX, Clery Act, VAWA, and FERPA regulations required 

Candidates must hold a bachelor's degree in counseling, education, social work, psychology, sociology, public health, or related field. This degree requirement ensures candidates possess the advanced theoretical knowledge, highly specialized methodologies, and critical problem-solving skills fundamental to this work. These competencies are typically developed and rigorously validated only through the comprehensive curriculum and intensive experiential experience inherent in a formal degree program. 

Preferred Education and Experience -

• Master's degree in education, counseling, social work, psychology, sociology, public health, or related field 
• Three years full-time experience in case management or closely related position, or six years relevant work experience, with a demonstrated knowledge of case management systems in the higher education setting and/or experience working as a part of a case management coordination or support team

Screening Services (Background Checks): Your employment with Pittsburg State University is contingent on a satisfactory criminal background check and sex offender check.  

Application Documents Required*: 

• Resume 
• Cover Letter 
• Names and Contact Details for three (3) Professional References 

*Consolidate into two documents to upload. 

MUST APPLY HERE: https://ebyf.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/106