Environmental Services Manager

The Environmental Services (ES) Manager is responsible for the care and cleaning of all aspects of the physical plant, controlling the quality and timeliness of all work originating in the laundry, managing recycling at Piper Shores, and managing the hazard communication program. This position provides direct supervision to the Assistant ES Manager and provides coaching and mentoring to ES team members, holding ultimate responsibility for team member performance.

Responsibilities:

• Ensures all spaces are clean, safe, well-maintained, and personalized in ways that respect resident preferences, routines, and dignity.
• Responds promptly and compassionately to resident and family concerns or service requests.
• Manages regulatory inspections (DOH, OSHA, CMS, etc.) and maintain documentation required for audit readiness.
• Implements and uphold best practices for infection prevention, especially in healthcare and dining areas.
• Works closely with nursing and clinical teams to ensure environmental support of infection control measures.
• Maintains a thorough understanding of federal, state, and local codes governing environmental services and skilled nursing facility operations.
• Coordinates apartment, cottage, and assisted living refurbishing with the Plant Operations Director.
• Conducts regular safety rounds, risk assessments, and drills in collaboration with
• Implements and monitors safety program of the department and all infection control policies and procedures, the recycling program, and hazard communication program
• Serves as a member of the Leadership Team, attends monthly meetings and off-site retreats, contributing to the overall strategic and tactical goals of the organization.
• Provide direct supervision to the Assistant Environmental Services Manager. Supports supervision of other department team members as needed.
• They are fully informed regarding any questions that might be asked by residents and their families, as well as prospective residents and their families.
• Along with the COO, develops, maintains, and periodically updates written policies and procedures that govern the day-to-day functions of the department.
• Participates as a Manager on Duty for weekend coverage as needed.
• Maintains professionalism, confidentiality, and acts with integrity in all aspects of interactions with community members.
• Responds to emergency situations including off-hours.

Qualifications:

• Associate’s or Bachelor’s degree in Facilities Management, Hospitality, Environmental Services, or related field preferred.
• Minimum of 5-7 years of progressive leadership experience in environmental services, preferably in a healthcare setting.
• Must demonstrate excellent verbal and written communication skills and have the ability to communicate and present in person, in writing, and on the telephone effectively in English.  Must be an effective presenter with both large and small groups.
• Exceptional organizational and time management skills
• Proven knowledge of building systems, housekeeping protocols, OSHA safety standards, and maintenance planning.
• Strong PC skills with advanced knowledge of MS office suite.
• Sound judgment and problem-solving skills.
• Discretion and ability to handle confidential information; Ability to respond to time sensitive requests and manage multiple priorities
• Excellent customer service skills, including affinity for working with diverse populations, especially seniors.
• Maintain a valid driver’s license, and good driving record, as recognized by the State of Maine.

Piper Shores is dedicated to a policy of compliance with all federal and state laws regarding nondiscrimination in employment.

Consistent with the Maine Human Rights Act and the American with Disabilities Act, applicants may request a reasonable accommodation if needed to participate in the application process.

Under Maine law, all employees working in congregate care facilities must be fully vaccinated against Influenza, and required Public Health vaccines such as MMR/TB/etc. A two-step TB test is required upon hire.