What are the responsibilities and job description for the Telephony Engineer position at Piper Companies?
Piper Companies is seeking a Telephony Engineer for a long term contract opportunity to join an established healthcare organization in Hershey, PA. This position is hybrid, requiring 1-2 days on-site per week initially. The Telephony Engineer should have experience in CS1000 systems and Avaya platforms to manage, configure, and support enterprise voice infrastructure
Responsibilities of the Nortel Engineer:
This job opens for applications on 10/7/25. Applications for this job will be accepted for at least 30 days from the posting date.
Responsibilities of the Nortel Engineer:
- Maintain and troubleshoot Nortel CS1000 systems, including programming and administration.
- Configure and manage Terminal Number Blocks (TNBs) and Directory Service Configuration (DSC).
- Design, implement, and manage routing within Avaya Session Manager.
- Collaborate with internal teams to ensure reliable voice network operations.
- Support upgrades, migrations, and system integrations.
- Proven hands-on experience with Nortel CS1000 administration and programming.
- Strong knowledge of TNBs and DSC within Nortel environments.
- Experience with Avaya Session Manager routing.
- Solid understanding of voice network architecture and protocols (VoIP, SIP).
- Familiarity with Avaya Communication Manager and System Manager (preferred).
- Avaya certifications such as ACSS or ACIS (a plus).
- Strong troubleshooting, documentation, and communication skills.
- Hourly Rate: $50.00 -$60.00 ***depending on experience***
- Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law
This job opens for applications on 10/7/25. Applications for this job will be accepted for at least 30 days from the posting date.
Salary : $50 - $60