What are the responsibilities and job description for the Technical Customer Success Engineer position at Piper Companies?
Piper Companies is seeking a Technical Customer Success Engineer to join a leading organization in the enterprise networking and cloud solutions space for a 6-month hybrid contract opportunity based in Raleigh, NC. The Technical Customer Success Engineer will serve as both a technical advisor and customer-facing resource, supporting onboarding, activation, and adoption efforts across a large and growing customer base.
Responsibilities for the Technical Customer Success Engineer:
Salary Range: $52,000-$72,000/year (USD)
Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K
This job opens for applications on 6/18/2026. Applications for this job will be accepted for at least 30 days from the posting date.
Keywords: customer success, technical onboarding, networking, API integrations, cloud migration, SaaS platforms, troubleshooting, vulnerability management, CVE, CVSS, virtual machines, enterprise IT, customer engagement, technical support, platform deployment, cloud solutions, escalation management, onboarding strategy, stakeholder communication, hybrid roles, Raleigh jobs
Responsibilities for the Technical Customer Success Engineer:
- Facilitate onboarding sessions with client stakeholders, including IT teams, to configure and activate platform capabilities within customer environments.
- Deploy and support virtual machine-based collectors/connectors within client networks, ensuring proper setup and connectivity.
- Guide customers through technical integrations, including API-based cloud-to-cloud connections and platform migrations.
- Act as the primary technical contact for troubleshooting onboarding issues, providing real-time solutions and escalation management.
- Prioritize customer interactions across varying levels of engagement, balancing high-touch implementations with scaled support efforts.
- Hands-on experience with networking fundamentals, including vulnerability frameworks such as CVE/CVSS and lifecycle concepts like EOX/LDoS.
- Background in deploying virtual environments, system integrations, and working within customer network infrastructures.
- Familiarity with cloud platforms and migration processes, as well as secure software configuration practices.
- Proven ability to manage customer relationships in a technical, customer-facing role with strong communication and problem-solving skills.
- Experience working with APIs and supporting integrations in SaaS or cloud-based ecosystems.
Salary Range: $52,000-$72,000/year (USD)
Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K
This job opens for applications on 6/18/2026. Applications for this job will be accepted for at least 30 days from the posting date.
Keywords: customer success, technical onboarding, networking, API integrations, cloud migration, SaaS platforms, troubleshooting, vulnerability management, CVE, CVSS, virtual machines, enterprise IT, customer engagement, technical support, platform deployment, cloud solutions, escalation management, onboarding strategy, stakeholder communication, hybrid roles, Raleigh jobs
Salary : $52,000 - $72,000