What are the responsibilities and job description for the Customer Service Representative position at Pioneer Valley Environmental?
Do you have a friendly voice, ninja-level multitasking skills, and a knack for turning frustrated callers into happy customers? We're looking for a Customer Service Representative who can be the voice of our plumbing, electrical, and HVAC business - and keep things running smoothly behind the scenes.
What You'll Do:
- Stay organized, even when things get busy
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Support customers, answer questions, and follow up like a pro
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Dispatch our awesome field techs and keep jobs flowing
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Schedule service calls with accuracy and confidence
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Make outbound calls to follow up with customers, schedule appointments, and support marketing efforts
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Make outbound calls to follow up with customers, schedule appointments, and support marketing efforts
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Answer phones with a smile (yes, people can hear it!)
What We're Looking For:
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Prior CSR or dispatching experience (preferred, not required)
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Comfort with computers and scheduling software (bonus points for ServiceTitan!)
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Strong communication and problem-solving skills
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Team player who thrives in a fast-paced, positive environment
What You Get:
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Competitive hourly pay
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Health & dental insurance
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3% IRA match
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Paid time off
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Monthly team meetings & fun company outings
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Spin-the-wheel prize game – win PTO, gift cards, and more!
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Spiffs for performance and goals hit – we reward excellence!
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Friendly, respectful team culture - no drama, just results
Ready to join us?
Apply now!
Come work where your voice matters and your ideas are valued. We're growing, and we'd love for you to grow with us!