What are the responsibilities and job description for the TV Warranty Specialist position at Pioneer Music Co?
TV Warranty Specialist - St. Louis/Chesterfield
About the Role
We’re looking for a detail-driven, solutions-focused teammate to join our Operations Department as a TV Warranty Specialist.
In this role, you’ll be the go-to expert for everything related to TV returns, vendor credits, and warranty claims. You’ll manage relationships with top manufacturers, oversee repair coordination, and ensure our branches and customers receive fast, accurate resolutions.
If you love solving problems, keeping things organized, and helping both customers and internal teams win, this role is for you.
Who We Are
We’re Pioneer Music Company (PMC) a sixth-generation, family-owned distributor leading the low-voltage, audio/video, and security industry for over 150 years.
Our mission? To install human connections in a tech-connected world.
We’re powered by humble, hungry, and smart people who believe in accountability, teamwork, and excellence. From Dallas to Detroit and beyond, we serve our customers passionately - with a focus on relationships, reliability, and results.
At PMC, every role matters. The Warranty Department plays a key part in protecting our bottom line and ensuring customers experience the PMC difference long after the sale.
What You’ll Do
- Manage and process all TV product returns through Airtable and internal systems, ensuring documentation is complete and accurate.
- Submit and track vendor return authorizations (RMAs) with manufacturers like Samsung, Sony, LG, TCL, Furrion, and Peerless AV.
- Issue credits and rebills to customer accounts based on vendor policy and warranty eligibility.
- Coordinate and monitor customer TV repairs- handling communication, shipping logistics, and documentation.
- Support all branch locations with repair coordination and defective warehouse processes.
- Maintain accurate records of defective and return-to-vendor (RTV) inventory; conduct regular audits for accuracy.
- Investigate and reconcile inventory discrepancies.
- Keep vendor documentation current, including policies, contact lists, and case tracking.
- Prepare quarterly reports for TV NRA (No Return Authorization) programs.
- Provide general support to the Warranty Department and Operations leadership as needed.
What You Bring
- Experience in warranty, returns, or product support- ideally within consumer electronics or TV categories.
- Strong organizational and follow-up skills, you love details and deadlines.
- Solid communication skills with vendors, customers, and internal teams.
- Familiarity with Airtable, Microsoft Office Suite, and inventory tracking systems.
- Knowledge of RMA processes, serial number tracking, and return-to-vendor procedures.
- Ability to stay calm under pressure and manage multiple cases at once.
Work Environment
This position operates in both office and warehouse settings.
Occasional lifting or movement of TVs or packaging materials may be required.
You’ll work closely with our branches, operations teams, and vendors to ensure a smooth, efficient, and accurate warranty process that reflects the PMC standard.
What’s In It for You
- Competitive pay and benefits package (medical, dental, vision, 401k)
- Paid Time Off (vacation & holidays)
- Monday–Friday schedule, no weekends
- A supportive team that values your ideas and accountability
- Opportunities to grow within a 150-year legacy company built on trust and innovation
Join the PMC Team
If you’re organized, dependable, and ready to make an impact, we’d love to have you on our team.
Apply today and help us deliver on the promise of service that stands the test of time.