CLIENT CARE COORDINATOR (Residential Services)

      PIONEER CENTER for Human Services 
CLIENT CARE COORDINATOR (Residential Services)

Department: IDD Residential      Job Status: Full Time  

FLSA Status: Non-Exempt      Reports To:  IDD Residential Manager of Administration   
Grade/Level: 5
    Amount of Travel Required: 40-50%  
Job Type: Regular 
     Positions Supervised: None  
Work Schedule:       
Monday-Friday, 8a-4p, 40Hrs/week
(Hours may vary), Requires rotation 
of on call      

POSITION SUMMARY
The focus of the client care coordinator is to support adults with Intellectual Disabilities that live within Pioneer’s 24-hour CILA (residential) group homes. The coordinator serves as the primary advocate for each client on their caseload, ensuring not only compliance, but quality of life and overall satisfaction within all programs. The QIDP provides necessary services and supports to ensure client’s progress towards goals they develop through their annual Person-Centered Planning. 

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.  

Essential Functions Statement(s)

•    Maintains a caseload of individuals with intellectual and developmental disabilities receiving CILA services within DHS regulations. 
•    Serves as primary point of contact and advocate for client care connecting team to medical, behavioral, mental health, day/residential services, and other third-party agencies as necessary. This includes but is not limited to ongoing person-centered planning, admission/discharge, IDT meetings, crisis situations, and satisfaction of services. 
•    Responsible for completing monthly/yearly documentation including the Implementation Strategies, monthly service reviews, assessments, releases/consents, critical incident reports, CIRAS, surveys, progress notes, and billing. All required information is entered into the agency’s Electronic Health Record system, where and when appropriate.
•    Follow the SMART module when writing goals by keeping them specific, measurable, achievable, realistic, and time oriented. 
•    Maintains accountability for initial and ongoing training of the Implementation Strategies and goal data tracking sheets across programs. 
•    Prepare and present all necessary restrictions to the Human Rights Committee (HRC)
•    Attend psychiatric and neurological appointments as necessary for increased behavioral or dementia related concerns.
•    Ensures compliance with auditors such as BQM (Bureau of Quality Management), BALC (Bureau of Accreditation, Licensure, and Certification), CARF (Commission on Accreditation of Rehabilitation Facilities), Illinois DHS (Department of Human Services, HCBS (HOME AND COMMUNITY BASED SERVICES) Rule, etc. Assist in audits, as necessary. 
•    Supports client in providing the opportunity for integration and access to the community, choice, individual rights, an independence in accordance with the HCBS Rules 
•    Ensure accuracy of nightly attendance and submission to billing for reimbursement monthly. 
•    Participants in an on-call rotation for crisis calls/hospital visits, as necessary.
•    Conducts at least biweekly visit with each assigned client at CDS and CILA. 
•    Conducts check-in visits with clients while in hospital and in rehab and remains an advocate for care. 
•    Attend staff meetings and resident council meetings monthly in CDS and CILA.
•    Communicates staff performance concerns with assigned House Supervisor. 
•    Maintain regular, reliable, and predictable attendance.
•    Must possess excellent verbal and written communication skills.
•    Conducts all phases of client services in compliance with the laws on confidentiality and HIPAA.  
•    Performs all other case management duties as assigned by Supervisor.

Provided Training 
•    Computer Systems: SmartCare (Electronic Health Record System), Teams (Communication platform), Policy Tech (Compliance documents/forms), Relias (Agency Training)
•    Direct Service Professional Training. (Required before becoming a QIDP)
•    QIDP certification (completed in house with correct eligibility)
•    DHS training on Rule 115, 116, 120 as necessary
•    Assessments-ICAP, safety assessments, satisfaction survey, dementia tool, etc. 
•    CIRAS (Critical Incident Reporting and Analysis System) reporting and ICAP redeterminations. 
•    Other training courses include Safety Care, CPR, Hearthstone, etc.

POSITION QUALIFICATIONS
Competency Statement(s) 
•     Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.  
•     Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.  
•     Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.  
•     Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.  
•     Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.  
•     Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.  
•     Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.  
•     Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.  

SKILLS & ABILITIES

Education:    Bachelor's Degree (four-year college or technical school) Required, Field of Study: Human Service can include but not limited to sociology, special education, psychology, criminal justice.  Proof of education must be provided. 

Experience:    Must satisfy all requirements to be recognized by DHS as a QIDP, including 1 year of experience working directly with people that have developmental disabilities. Proof of experience must be provided. (Candidates with at least 6 months of experience may qualify for a case manager position prior to QIDP eligibility)

Computer Skills:    Microsoft Office, Word, Excel, PowerPoint, Outlook, Teams, SmartCare

Certifications &
Licenses:    QIDP Certification or eligible to become a QIDP following Department of Human Services standards.  
 

Other Requirements:    Must have and maintain a valid driver's license. 

Maintains 12 CEUs annually as required to uphold QIDP certification once obtained.

Must be able to meet agency driver safety requirement of carrying personal vehicle insurance with the following limits:
$25,000 bodily injury, each person
$50,000 bodily injury, each accident
$25,000 property damage

Ability to use Phone, Fax, Copier, and file required.  

PHYSICAL DEMANDS
N (Not Applicable)     Activity is not applicable to this position. 
O (Occasionally)     Position requires this activity up to 33% of the time (0 - 2.5 hrs./day) 
F (Frequently)     Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day) 
C (Constantly)     Position requires this activity more than 66% of the time (5.5 hrs./day) 

        
Physical Demands     Lift/Carry 
Stand     F 
Walk     F 
Sit     F 
Manually Manipulate     0
Reach Outward     0
Reach Above Shoulder     0 
Climb     N
Crawl     0 
Squat or Kneel     0
Bend     0 
Grasp     0
Speak     F 
    10 lbs. or less     F 
11-20 lbs.     N 
21-50 lbs.     N 
51-100 lbs.     N 
Over 100 lbs.     N 

Push/Pull 
12 lbs. or less     N 
13-25 lbs.     N 
26-40 lbs.     N 
41-100 lbs.     N 

Other Physical Requirements 
•     Vision (Near, Distance) 
•     Sense of Sound - Ability to hear verbal communication 
•     Sense of Touch 
•     Ability to wear Personal Protective Equipment (PPE) - Universal precautions to avoid infectious disease 
• 

    Sense of Balance 

WORK ENVIRONMENT 
General office environment. Weather and road conditions can be a factor while driving for the position. Frequent interaction with others including supervisors, co-workers, clients, guardians, general public, third-party agencies, etc.  

BENEFITS
Health, Dental, Vision, Life insurance, 403B, PTO (Paid Time Off), short term disability insurance, long term disability insurance, and more.  

________________________________________
  
Prepared by:           Human Resources               Date:       3.19.2025
             
Manager Signature:                          Date:       
             
Employee Signature:                          Date:       
             

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.  

Salary : $25,000 - $50,000