Shelter Transportation & Support Specialist

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Safely transport clients.

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Prepare transportation schedules.

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Coordinate various daily pick-ups and drop-offs.

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Prepare and maintain vehicle reports.

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Maintain and log vehicle conditions including repairs and inspections to ensure client safety.

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Utilize knowledge of PADS policy and procedure to maintain services and safety of the shelter.  

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Oversee shelter services including, but not limited to, access to lockers, sleeping rooms, sitting/rec areas inside and outside, showers, dining area, meals and laundry.

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In collaboration with case management staff, assist clients with life skills training.

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Assist in keeping the shelter clean, including doing shelter laundry.

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Assist with program supply monitoring, ordering and stocking.

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Monitor shelter security including parking lot, surveillance cameras, doors, etc.

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Works effectively with a diverse population of people and demographics, including people who have mental health, physical health and substance abuse diagnosis and related needs/behaviors

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Maintain professional, calm, objective judgment in handling disputes between clients, encountering challenging behaviors and deciding steps to be taken to manage the dynamic between people living in an emergency shelter.

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Able to manage multiple requests or situations and triage/prioritize those that must be dealt with immediately.

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Able to determine when to call crisis or 911 when needed

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Write SIR’s when necessary.

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Understands and follows appropriate policies, procedures, rules, and regulations.

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Maintain ethical and professional boundaries

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Build professional rapport with clients, observing objective boundaries, at all times, while assisting clients in building skills in their recovery, resiliency, and independence.

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Be able to use nonviolent crisis intervention methods to de-escalate verbally and potentially physically escalated clients.

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Respect the privacy, confidentiality, and property of clients.

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Keep and maintain appropriate and required records  

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Performs all other duties as assigned by Supervisor.

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Regular, reliable, predictable attendance.

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Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals. 

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Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities. 

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Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders. 

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Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges. 

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Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. 

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Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions. 

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Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency. 

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Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables. 

High School Graduate or General Education Degree (GED): Preferred

Experience driving a bus or van is a plus.

Stand

O

Walk

F

Sit

C

Manually Manipulate

O

Reach Outward

O

Reach Above Shoulder

O

Climb

O

Crawl

O

Squat or Kneel

O

Bend

O

Grasp

F

Speak

C

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Vision (Near, Distance, Color, Peripheral, Depth)

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Sense of Sound - Ability to hear verbal communication and other sounds

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Sense of Touch

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Sense of Balance