What are the responsibilities and job description for the Front of House Manager position at Pinstripes?
Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week from corporate small happy hours, to social gatherings, to coursed seated dinners.
Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially. From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.
Requirements:
A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. He/she is responsible for day to day operations. Managers have an opportunity to quickly advance their careers forward within a growing company! It is required for the Manager to:
Standards
- Knows the specs and standards in the Training Manual
- Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics
Shift Execution
- Ability to run and execute shifts
- Ability to open & close the venue with the correct aesthetics
- Maintain company standards for aesthetics throughout the shift
- Staffing Levels
- Shows ownership of assigned area
- Attention to detail
- Ensures good shift flow
- Actively controls labor to hit budgets
Coaching & Teaching
- Hold Inspirational and knowledgeable Pre-shifts
- Engaging with the staff
- Communicates the information to the staff
- Coach service in all workgroups: See It, Say It
- Ability to hold disciplinary or hard conversations with staff and hold people accountable
- Communicates staff issues well with other Managers
Staff Relations
- Professionalism
- Communication
- Strategy
- Is approachable and is the ‘Go To’ Manager on the floor
Guest Relations
- Table touches with guests
- Actively seeks to engage and connect with the guest
- Ability to handle guest situations and to solve the guest completely
- Actively seeks community involvement
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