Patient Navigator

Patient Navigator

*Position will work hybrid from our centers in New Jersey*

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.  

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.   

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.  

The Patient Navigator creates solid working relationships with local community stakeholders to maximize patient placement in a set geographic area. The Patient Navigator is responsible for conducting prescreen assessments, managing community relationships and for building a web of community partners. The role is responsible for maintaining internal relationships and assisting Pinnacle discharge planners in patient placement post care to ensure access to long term resources and long-term recovery.

Requirements:

• Minimum of two (2) years of relevant experience in the substance use field.
• Admissions, Case Management, and/or Utilization Review background is preferred.
• Patient Navigator Certification preferred. 

Travel:

• This position will be required to drive for company purposes.
  • Localized travel up to 50-75% in New Jersey may be required. 

Responsibilities:

• Provide community partners with access to quick prescreen assessments for patients who are in crisis.
• Utilize motivational interviewing to help patients understand why choosing treatment is the best course of action.
• Refer patients to the appropriate level of care depending on their specific needs; no one should ever leave a meeting without a resource.
• Provide resources for patients in real time by creating a localized resource guide that has local providers.
• Work closely with the local hospitals to refer them to all appropriate patients and keep relations optimal.
• Increase presence in the hospitals, court systems, and community-based partners to increase availability to assist patients.
• Build as many relationships as possible within the community to maximize assessment potential and build credibility as a trusted resource for everyone.
• Log all activity within Salesforce daily.
• Collaborate with the Contact Center to move the patient through the admissions process for the appropriate facility. Including faxing over any documentation the facility may need.
• Work cohesively within Pinnacle Treatment Centers network of departments, aligning with interdepartmental initiatives to ensure positive working relationships.
• Availability after business hours to assist patients when needed.
• Aid in the development and facilitation of patient support groups
• Assist the clinic in coordinating and facilitating clinic tours, meetings, and presentations for community outreach.
• Assist clinic with new patient orientation and tours and PAAG development and events
• Assist clinic with grant related projects.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned.

Benefits:

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University   

Join our team. Join our mission.