What are the responsibilities and job description for the After Sales Parts Specialist position at Pinnacle Sales Group?
ABOUT PINNACLE:
Founded in 1980, Pinnacle Sales Group provides professional sales, logistics and other marketing services for manufacturers of fine kitchen, bath and outdoor living products. We have partnered with a select group of innovative manufacturers to provide a comprehensive range of products, services, training and support to all levels of upscale building products sales channel. Pinnacle provides a comprehensive suite of professional marketing services for manufacturers, distributors, dealers, contractors, specification professionals, and end-users.
At Pinnacle, we operate on EOS (Entrepreneurial Operating System) which is a set of practices, tools and disciplines that gets everyone on the same page and going in the same direction. We share the vision of where we are going and provide traction in how to execute this vision. We believe in transparency and in being open and honest with one another, saying what needs to be said with respect and confidence so we can become a more healthy, cohesive team serving our clients or customers.
We take great pride in offering an exceptional workplace for every employee. Pinnacle has been recognized by CareerSource Polk as one of the “Best Places to Work,” a special honor awarded to organizations that exemplify outstanding workplace practices and are committed to improving their employees' quality of life. This year, Pinnacle earned the title of "Employers of Distinction" for achieving the Best Places to Work Award for the last three consecutive years.
ESSENTIAL JOB FUNCTIONS:
- Answer and transfer incoming calls for the After Sales Team
- Verify part compatibility utilizing vendor resources
- Identify, quote, and process replacement part orders
- Coordinate with after sales team, vendors, and internal departments to provide order status
- Provide basic technical assistance and follow‑up communication to dealers, service providers, and homeowners
- Special Projects as Needed
EDUCATION AND EXPERIENCE REQUIRED:
- High school diploma or equivalent required.
- Minimum of 1-3 years' experience in a similar position, preferable appliance experience.
- Ability to read technical documents.
- Ability to multi-task and handle a high volume of incoming calls and emails.
- Ability to interact with customers, employees and vendors in a professional manner.
- Must be able to prioritize workload in an organized fashion.
GENERAL INFORMATION:
- Work Hours: Monday thru Friday, 8:00 am – 5:00 pm
- Drug Free and Smoke Free Workplace
- Medical / Dental / Vision
- Life Insurance
- Long Term Disability Insurance
- PTO – Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Retirement Plan
- Tuition Reimbursement
- Employee Development Program
Pinnacle is an equal opportunity employer, and all employment decisions are based on merit, performance, and business needs.