Territory Collections Specialist

Pinnacle Propane, LLC is seeking a proactive and results-driven Territory Collections Specialist to join our team. 

Why Join Pinnacle Propane? 

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: 

• Great Benefits: Including medical, vision, dental insurances, amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary 

The successful candidate will excel in enhancing cash flow, mitigating financial risks, and ensuring timely customer payments. Responsibilities include managing a portfolio of accounts, securing payments, resolving disputes, and enforcing company credit policies. This role will significantly contribute to the company's financial health by reducing outstanding balances and improving overall accounts receivable performance.

The ideal candidate is persistent, detail-oriented, and excels in communication within a fast-paced setting. Reporting to the Territory Director, this role collaborates with the Accounts Receivable and Customer Care teams to streamline collections and resolve outstanding balances efficiently.

Essential Job Responsibilities  

• Proactive Collections – Monitor and follow up on past-due accounts to secure payments and reduce Days Sales Outstanding (DSO). Contact customers via phone, email, and written communication to resolve outstanding balances.
• Account Management – Track payment status, review historical account data, and ensure compliance with AR policy guidelines for account status changes.
• Dispute Resolution – Investigate and resolve billing disputes, invoice discrepancies, and payment issues to remove obstacles to collection. Prepare account reconciliations and adjustments as needed.
• Escalation & Recovery – Identify chronic delinquent accounts and recommend next steps, including payment plans, account escalations, or third-party collections, following company policies.
• Record Maintenance – Maintain accurate, up-to-date records of collection activities, customer interactions, and payment agreements in the system.
• Collaboration – Partner with the AR team, Customer Care, and local management to streamline collection efforts, address recurring issues, and improve collection processes.
• Process Improvement – Identify inefficiencies in the collection process and propose solutions to enhance recovery rates and cash flow performance.

Performance Metrics & Expectations

Success in this role will be measured by:

• Meeting or exceeding monthly past-due reduction targets
• Maintaining low DSO (Days Sales Outstanding) levels within company benchmarks
• Ensuring X% decrease of delinquent accounts receives timely follow-ups and resolution
• Improving first-contact resolution rates on billing disputes

Qualifications 

• 2-3 years of experience in collections, accounts receivable, or credit management
• Strong skills in account reconciliation, data analysis, and Excel
• Excellent negotiation and communication skills with a professional, customer-focused approach
• Ability to work under pressure, meet deadlines, and make independent decisions
• Highly organized, detail-oriented, and able to manage multiple accounts effectively

 EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.