What are the responsibilities and job description for the IT Infrastructure Analyst position at Pinnacle Propane?
Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven IT Infrastructure Analyst to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!
Why Join Pinnacle Propane?
At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.
We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:
- Great Benefits: Including medical, vision, dental insurances, amongst others.
- Life Insurance: Financial protection for you and your family.
- Community Volunteering Day: A paid day off to give back to the community and make a difference.
- Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
- Retirement Savings Plan: Employer contributions to help you save for the future.
Position Summary
The Infrastructure Analyst is responsible for the administration and support of Pinnacle’s Microsoft 365 and Azure Cloud environments within the SHV Energy global tenant. Working with limited administrative rights in Pinnacle’s Azure subscription and Microsoft 365 services, this role ensures the stability and performance of Active Directory, virtual machines, Azure Virtual Desktops, cloud storage, and Microsoft 365 Exchange assignments and license allocation. All activities must comply with global platform principles, role-based access control (RBAC), and policy-driven governance established by SHV Energy.
The analyst will execute and automate standard operational tasks, manage incidents, and implement approved changes in accordance with ITIL processes, escalating tenant-level or global platform changes to SHV Energy’s central teams when required.
This position collaborates closely with SHV Energy’s global engineering and governance teams and managed security partners to uphold compliance, security, and monitoring standards (including identity/JML controls, privileged access, and SOC processes). The analyst also partners with local stakeholders to deliver reliable services across U.S. operations while maintaining coordination with teams based in Europe.
Essential Job Responsibilities
- Administration & Support
- Manage and maintain Pinnacle’s Microsoft 365 services (Exchange Online, Teams, SharePoint/OneDrive) and Azure resources (Virtual Machines, Azure Virtual Desktop, storage accounts).
- Oversee Active Directory and Entra ID operations within delegated rights, ensuring identity integrity and RBAC compliance.
- Operational Stability
- Monitor system health and performance using Azure Monitor, Log Analytics, and M365 admin tools.
- Execute and automate routine tasks (e.g., license allocation, VM provisioning) via PowerShell and approved scripts.
- Incident & Change Management
- Respond to incidents promptly, perform root cause analysis, and implement corrective actions.
- Process approved changes following ITIL standards and CAB governance, escalating global-level changes to SHV Energy central teams.
- Security & Compliance
- Enforce least-privilege access, manage Privileged Identity Management (PIM), and support Joiner-Mover-Leaver (JML) processes.
- Collaborate with managed SOC partners for alert triage and incident escalation, ensuring adherence to global security policies.
- Collaboration & Coordination
- Act as the local point of contact for infrastructure issues, working closely with global engineering/governance teams in the Netherlands.
- Partner with U.S. stakeholders to align infrastructure services with business needs.
- Documentation & Reporting
- Maintain accurate documentation of configurations, runbooks, and change records for audit readiness.
- Provide regular status updates and performance reports to management.
- Continuous Improvement
- Identify opportunities for automation, cost optimization, and operational efficiency.
- Stay current with Microsoft and Azure updates, recommending enhancements aligned with global standards.
Key Skills, Experience & Knowledge
Technical Skills
- Microsoft 365 Administration: Exchange Online, SharePoint/OneDrive, Teams, and license allocation.
- Azure Cloud Services: Virtual Machines (IaaS), Azure Virtual Desktop (AVD), storage accounts, networking fundamentals.
- Active Directory & Entra ID: User/group management, RBAC, conditional access, and identity lifecycle.
- Security & Compliance: Knowledge of Privileged Access Management (PAM/PIM), JML processes, MFA, and SOC escalation procedures.
- Monitoring & Governance: Experience with Azure Monitor, Log Analytics, and policy-driven governance (naming/tagging standards, cost management).
- Backup & Recovery: Azure Backup and Site Recovery aligned with global DR standards.
- Networking Basics: Understanding of firewalls, VPNs, and hybrid connectivity (ExpressRoute/VPN Gateway).
- ITIL Framework: Incident, Change, and Problem Management processes.
Experience
- Cloud Administration: 5–7 years in enterprise infrastructure operations with hands-on Azure and Microsoft 365.
- Shared Tenant Model: Operating under limited admin rights and escalating global-level changes.
- Change Management: Proven experience working with CAB and ITIL-aligned workflows.
- Security Operations: Familiarity with SOC handoffs, alert triage, and compliance audits.
- Cross-Functional Collaboration: Coordinating with global teams (Netherlands HQ) and local stakeholders.
- Project Participation: Supporting migrations, upgrades, and automation initiatives.
Key Leadership Profile Capabilities
Technical Skills
- Deciding & Initiating Action: Make timely decisions, take calculated risks, and own outcomes.
- Leading & Supervising: Provide clear direction, delegate effectively, and energize teams.
- Persuading & Influencing: Communicate with impact and build alignment across stakeholders.
- Adapting & Responding to Change: Stay agile and resilient under pressure.
- Creating & Innovating: Encourage new ideas and continuous improvement.
- Communication Excellence: Translate complex technical concepts into clear business language.
- Collaboration & Influence: Build cross-functional networks and partnerships.
- Learning Agility: Continuously update knowledge and embrace emerging technologies.
EEO Statement
Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.
Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.
Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.
Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.
Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.