What are the responsibilities and job description for the Customer Service Senior Account Representative position at Pinnacle Oil Holdings LLC?
Responsible for, but not limited to; receiving and confirming orders, proper distribution/filing of paperwork, billing/invoicing of accounts, as well as reporting informational details and tracking of accounts on a daily basis.
This is a comprehensive list, but not limited to:
· Receiving, Order Entry, processing and confirming orders
· Filling out and issuing and / or filing appropriate paperwork
· Handle routine customer communications, responding to customer requests, inquires and / or complaints or the phone. Directing calls to Area Sales Manager if necessary
· Issuing Product Specification Sheets, MSDS and SDS.
· Assisting with any applicable training amongst Teams
· Scheduling Trucks
· Deacom Failures -EDI/WEB/CountryMark
· Distribution/Compiling of Excel Reports from various Team Members
· Reporting for OTIF, Premium Freight, and Shipping Discrepancies for QC Compliance