Restaurant Supervisor

Heirloom Restaurant | Hilton Garden Inn Spartanburg
Pinnacle Partnership

About Pinnacle Partnership

Pinnacle Partnership is an independent, award-winning hospitality and development company headquartered in Spartanburg, South Carolina. Our portfolio includes Class A office, retail, residential, internationally recognized hotel brands, and distinctive restaurant concepts. Without exception, our properties have earned awards and recognition within their respective brands and industries.

At Pinnacle, we create places where people feel welcome through gracious hospitality, an entrepreneurial spirit, and a commitment to developing our people. Our hospitality-first culture creates exceptional experiences for our guests while providing rewarding career opportunities for our team members.

About the Opportunity

Heirloom Restaurant is seeking an experienced, energetic, and service-driven Restaurant Supervisor to help lead our front-of-house operations. This is a hands-on leadership position for someone who thrives in a fast-paced, upscale dining environment and enjoys developing people, delivering exceptional guest experiences, and leading by example.

As Restaurant Supervisor, you will oversee the daily operation of both the restaurant and bar while ensuring every guest receives outstanding service. Working alongside our culinary and leadership teams, you'll help create memorable dining experiences while building a culture of teamwork, accountability, and hospitality.

What You'll Do

Lead Daily Operations

• Supervise daily restaurant and bar operations to ensure exceptional service and guest satisfaction.
• Oversee opening and closing procedures.
• Coordinate staff assignments, breaks, and shift coverage.
• Monitor food and beverage quality, presentation, and service standards.
• Ensure smooth communication between the front and back of the house.

Develop and Support the Team

• Lead, coach, and mentor servers, bartenders, hosts, and support staff.
• Conduct engaging pre-shift meetings to communicate daily goals, specials, and service expectations.
• Assist with interviewing, onboarding, and training new team members.
• Provide ongoing coaching and performance feedback.
• Foster a positive, professional, and team-oriented culture.

Deliver Exceptional Guest Experiences

• Lead by example in providing warm, attentive hospitality.
• Resolve guest concerns quickly and professionally.
• Build relationships with guests to create memorable dining experiences.
• Monitor guest feedback and identify opportunities to elevate service.

Support Financial Performance

• Help manage labor costs while maintaining exceptional service.
• Oversee cash handling procedures and daily POS reconciliation.
• Assist with inventory management, ordering, and product rotation.
• Support initiatives that improve operational efficiency and profitability.

Maintain Compliance & Safety

• Ensure compliance with all health, sanitation, and safety standards.
• Enforce responsible alcohol service practices.
• Maintain a clean, organized, and welcoming restaurant environment.
• Ensure all company and brand standards are consistently met.

What We're Looking For

We're looking for someone who is passionate about hospitality and enjoys leading others to success.

Qualifications:

• Minimum of 2–3 years of restaurant leadership or supervisory experience in a full-service restaurant and/or bar.
• Strong leadership, coaching, and communication skills.
• Ability to motivate, inspire, and develop diverse teams.
• Excellent problem-solving and conflict resolution abilities.
• Experience with restaurant POS systems, scheduling, and inventory management.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• ServSafe Food Manager and Alcohol Service Certification preferred (or ability to obtain).

Physical Requirements

• Stand and walk for extended periods throughout the shift.
• Lift and carry up to 30 pounds.
• Bend, reach, stoop, and move throughout the restaurant as needed.
• Work a flexible schedule including evenings, weekends, and holidays.

Why Join Pinnacle Partnership?

When you join Heirloom Restaurant, you're joining an organization that believes our people are our greatest asset.

We offer:

• Competitive compensation
• Medical benefits for eligible employees
• Paid Time Off
• Employee discounts
• Ongoing training and professional development
• Opportunities for advancement within our growing hospitality portfolio
• A culture built on integrity, teamwork, and exceptional hospitality

If you're ready to grow your hospitality career with an award-winning company that values leadership, service, and excellence, we'd love to hear from you.

Apply today and become part of the Heirloom Restaurant team.