What are the responsibilities and job description for the Business Office Manager (BOM) position at Pinellas Park Post-Acute and Rehab?
Position Summary:
The Business Office Manager (BOM) is responsible for overseeing the day-to-day financial and administrative operations of the facility. This position manages billing, collections, resident trust accounts, payroll processing, and financial reporting in compliance with federal, state, and facility guidelines. The BOM works closely with residents, families, vendors, and staff to ensure accurate records and timely processing of financial transactions.
Essential Duties & Responsibilities:
Manage accounts receivable and accounts payable, including resident billing, insurance claims, Medicare/Medicaid, and private pay accounts.
Prepare and submit monthly billing, collections, and reimbursement reports.
Maintain accurate resident trust fund records in compliance with regulations.
Process payroll and employee benefit deductions accurately and timely.
Oversee the admission process related to financial documentation, including verifying insurance, benefits, and payment sources.
Work with residents and families to explain billing statements and resolve concerns.
Ensure compliance with all regulatory and company policies regarding financial and administrative processes.
Assist the Administrator and corporate office with budget preparation, audits, and financial reviews.
Supervise office staff, providing training, performance evaluations, and guidance.
Maintain confidentiality of sensitive resident and facility information.
Qualifications:
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Business Administration, or related field preferred.
Minimum 2–3 years of experience in bookkeeping, billing, or office management (preferably in healthcare or long-term care).
Knowledge of Medicare/Medicaid billing, insurance claims, and reimbursement processes strongly preferred.
Strong computer skills, including Microsoft Office and financial software systems.
Excellent communication, customer service, and organizational skills.
Ability to manage multiple priorities and meet deadlines.
Core Competencies:
Knowledge of healthcare billing practices and compliance requirements.
Strong leadership and supervisory abilities.
Attention to detail and accuracy in financial reporting.
Professional and compassionate communication with residents, families, and staff.
Problem-solving and conflict-resolution skills.
Reports To:
Administrator
