Customer Service Representative

Established in 1902, Pinelawn Memorial Park & Arboretum is a place where families can find solace, somewhere that beauty surrounds them as they pay their respects to a loved one. At Pinelawn Memorial Park, located in Farmingdale, New York, we take the utmost care and attention to detail so that families can feel at peace with their decision to lay a loved one to rest amongst the natural beauty found throughout the cemetery and memorial park. Additionally, we guide families every step of the way so that they feel a sense of security even during the most trying of times.

Summary

We are seeking an experienced, motivated, full-time Customer Service Representative to work in our administrative office. The Customer Service Representative is responsible for handling all walk-in and telephone customer inquiries in a professional and timely manner. Customer Service Representatives must be able to show empathy, have customer service experience, and be detail orientated and organized in their work. Additional responsibilities as needed.

Specific Duties/Responsibilities

The Customer Service Representative is responsible for both Administrative and Customer Service duties that include and are not limited to the following:

• Answer telephone calls and respond to all inquiries and requests.
• Provide general information on all Pinelawn Memorial Park & Arboretum products, services, rules, and regulations.
• Assist with entering sales contracts, memorialization orders and related payment as needed.
• Accurately update and enter data into various software systems
• Escort visitors to designated areas (inside and outside)
• Other duties as assigned
  
  

Requirements

• Associates Degree or equivalent (Required).
• Must have a valid NYS Driver's License
• Must display and have the ability to maintain professional interpersonal skills
• Must be organized and detail oriented
• Must have the ability to multi-task
• Must have excellent follow-through and be motivated to learn
• Must be willing and able to work both independently and within a team
• Must maintain a professional phone presence
• Must display a neat and professional appearance
• Must be an excellent communicator
• Must be able to think analytically
  
  

Starting Hourly Rate: $30.00

Employment Status: Full-time

Work Schedule: 8:30AM - 5:00PM, Monday/Wednesday/Thursday/Friday/Saturday - (Tuesday & Sunday off)

Benefits

• Competitive Salary
• Generous Paid Time Off
• Medical/Dental/Vision/Supplemental Insurances
• Health Reimbursement Arrangement (HRA)
• 401(k) with generous Employer Contribution
  
  

Pinelawn Memorial Park & Arboretum is an Equal Opportunity and Affirmative Action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.