Outreach and Enrollment Program Coordinator

Job Description

The Outreach and Enrollment (OE) Program Coordinator is responsible for the direction, development, coordination, implementation, evaluation and management of the Connecting Kids to Coverage (CKC) Outreach and Enrollment program at NATIVE HEALTH (NH) and the community. The OE Program Coordinator serves as liaison between NATIVE HEALTH and the program funder. The OE Program Coordinator oversees the Patient Enrollment Specialists (PES) at all NH locations. The OE Program Coordinator will serve as a highly visible community advocate and liaison to community partners and stakeholders.

Key Accountabilities

• Provides direction and oversight of the planning and operation of the Connecting Kids to Coverage (CKC) Outreach and Enrollment in alignment with NATIVE HEALTH’s mission, values and strategic plan.
• Leads and manages staff through mentoring, coaching, and supervision ensuring staff engagement to meet organizational and Cooperative Agreement goals and objectives.
• Responsible for the program compliance, budgets, and trends to evaluate program performance and outcomes.
• Accountable delivery of outreach, enrollment and education to clients.
• Supports the organization as needed.
  
  

Knowlege, Skills, And Abilities

• Ability to supervise, mentor and coach personnel and provide a positive team-oriented environment.
• Expert knowledge of eligibility requirements for Arizona Medicaid, Children’s Health Insurance Program (CHIP), and Health Insurance Marketplace.
• Knowledge of the cultural, social, and economic background of the American Indian/Alaska Native (AI/AN) and minority populations.
• Experience in grants and project management.
• Ability to analyze and evaluate data and reports.
• Customer service oriented. Ability to handle difficult situations.
• Must be flexible to work late hours or some weekends, as necessary.
• Ability to relate effectively with people at various levels including government departments, community organizations, agencies, and the general community.
• Proficient with computer-based applications such as MS 365 Suite, Adobe, and Health-e-Arizona Plus system.
• Ability to communicate effectively, orally and written.
• Culturally competent; able to work with a diverse workforce and client population.
• Open to change and willing to lead change within the organization.
• Professional integrity; excellent work ethic.
• Ability to organize, plan, work independently and take initiative in addressing concerns and issues. Able to manage competing priorities; excellent organizational skills and good time management.
• Must have capacity to network, develop meaningful collaborations and coordinate activities across multiple programs and organizations.
• Knowledge of community resources.
• Must be able to work with confidential material without betraying the trust of patients, families, or the agency.
  
  

Qualifications

• A bachelor’s degree in business, health administration, public health, or a related field is required. A master’s degree is preferred.
• Minimum of two years of experience relative to Medicaid and CHIP, outreach, education and enrollment services.
• Minimum of two years of supervisory and mentoring staff experience is preferred.
• Two years of experience with fiscal oversight of government programs, contracts and/or grant preferred.
• Must maintain Certified Application Counselor with CMS and remain current on Medicaid, CHIP, and marketplace training.
• Must obtain a Community Health Worker (CHW) certification.
• Must maintain active enrollment as a Health-e-Arizona Plus Assistor.
• Must have a broad understanding of Medicaid, CHIP, and outreach and enrollment best practices, strategies, and community resources.
  
  

Standard Employment Requirements

• Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
• Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
• Must pass substance abuse testing upon employment and submit to random testing during employment.
• Must provide an updated immunization (IZ) record at the time of employment.
• Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
• Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.
  
  

Additional Information

_Native Health complies with all state and federal requirements, including EEOC requirements._