F&B Manager-Wiregrass-Exempt

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Summary

The Wiregrass Manager is responsible for the overall leadership, operational execution, financial performance, and guest experience of Wiregrass. This position serves as the primary operational leader of the restaurant and is accountable for maintaining Pinehurst Resort standards while driving revenue, controlling expenses, developing employees, and delivering exceptional hospitality.

The Wiregrass Manager is expected to maintain a highly visible presence on the restaurant floor, actively directing service, controlling the pace and flow of the operation, and ensuring effective communication between front-of-house and culinary teams. This role is not primarily administrative; it is an operational leadership position focused on guest experience, team performance, financial results, and service execution.

The manager is responsible for all aspects of the business including staffing, scheduling, training, payroll management, purchasing, inventory control, beverage operations, guest recovery, operational standards, and financial performance. In addition, the manager is responsible for identifying, developing, and mentoring future leaders within the operation while creating a culture of accountability, engagement, and continuous improvement.

Success in this role requires strong leadership, business acumen, sound decision-making, effective communication, and a consistent presence on the floor during service periods.

EDUCATION And EXPERIENCE

Two years of college or technical school and a minimum of four years related experience; or equivalent combination of education and experience.

Essential Duties And Responsibilities

Leadership & Operations

• This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
• Lead all daily operations of Wiregrass while ensuring adherence to Pinehurst Resort standards, policies, and procedures.
• Maintain an active and visible presence on the restaurant floor throughout all service periods.
• Direct and control the flow of service by monitoring reservations, seating pace, table turns, kitchen capacity, and ticket times.
• Continuously assess restaurant operations and make adjustments as necessary to ensure a smooth and efficient guest experience.
• Lead daily pre-shift meetings to communicate expectations, reservations, menu changes, special events, service priorities, and operational goals.
• Ensure all dining areas are properly prepared, maintained, and staffed to meet business demands.
• Participate in departmental, leadership, BEO, and operational meetings as required.
• Assume full accountability for the overall operation of Wiregrass.
  
  

Guest Experience

• Ensure all guests receive exceptional service consistent with Pinehurst Resort standards.
• Actively engage with guests and address concerns, complaints, and recovery opportunities promptly and professionally.
• Monitor service standards throughout all meal periods and provide immediate coaching when standards are not met.
• Create memorable guest experiences that drive repeat business and positive guest feedback.
• Maintain accountability for the overall atmosphere, hospitality, and guest satisfaction of the restaurant.
  
  

Floor Management & Service Execution

• Serve as the operational leader during all service periods.
• Actively manage and control the dining room rather than becoming occupied in a single position or station.
• Monitor service timing, food delivery, beverage execution, guest satisfaction, and team performance throughout the shift.
• Conduct continuous floor walks to identify opportunities, address concerns, and support the team.
• Ensure all team members are properly positioned, supported, and executing their responsibilities.
• Make real-time decisions to resolve operational challenges and maintain service standards.
• Hold team members accountable for performance, appearance, side work, cleanliness, and adherence to standards.
  
  

Communication & Culinary Partnership

• Maintain continuous communication with culinary leadership regarding reservations, pacing, ticket times, menu availability, allergies, and special requests.
• Serve as the primary liaison between front-of-house and back-of-house operations.
• Collaborate with chefs and culinary leadership to ensure efficient execution of service and special events.
• Anticipate and proactively address operational challenges before they impact the guest experience.
• Foster a collaborative partnership between service and culinary teams.
  
  

Financial Management & Accountability

• Assume full responsibility for the financial performance of Wiregrass.
• Manage labor costs and staffing levels to achieve payroll budgets and productivity goals.
• Review and respond to monthly P&L statements and implement action plans to address variances.
• Monitor sales performance, labor percentages, food cost, beverage cost, average check, guest counts, and profitability metrics.
• Develop and execute strategies to improve revenue, profitability, and operational efficiency.
• Participate in annual budget planning, forecasting, and financial reviews.
• Ensure compliance with all financial controls and company policies.
  
  

Purchasing, Inventory & Cost Control

• Maintain responsibility for ordering all operational supplies required for the restaurant.
• Order and maintain appropriate inventory levels of liquor, beer, wine, mixers, bar supplies, paper products, chemicals, smallwares, and restaurant operating supplies.
• Ensure all orders are placed accurately and in a timely manner to support business demands.
• Review, reconcile, and manage purchase orders, invoices, deliveries, and vendor credits.
• Ensure all purchase orders are received, coded appropriately, reconciled, and closed in a timely manner.
• Investigate and resolve invoice discrepancies with vendors, receiving, accounting, and purchasing departments.
• Maintain inventory controls, pars, and ordering systems to minimize waste and prevent shortages.
• Oversee and participate in period-end inventories and inventory accuracy processes.
• Monitor food and beverage costs and implement corrective action when necessary.
  
  

Staffing, Training & Leadership Development

• Interview, hire, onboard, and train employees in accordance with Pinehurst Resort standards.
• Create and maintain structured training plans and development programs for all positions.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Identify high-potential employees and actively develop future leaders within the operation.
• Mentor captains, supervisors, bartenders, servers, and support staff through structured development and progressive responsibilities.
• Partner with the Director of Outlets to establish succession plans for key positions.
• Create opportunities for employee growth, promotion, and advancement.
• Foster a culture of accountability, teamwork, engagement, and continuous learning.
• Be responsible for the overall strength of the leadership bench within Wiregrass and contribute to the development of future Food & Beverage leaders for Pinehurst Resort.
  
  

Administrative Responsibilities

• Prepare and complete schedules within established deadlines.
• Ensure payroll is reviewed, approved, and submitted accurately and on time.
• Complete operational reports, maintenance requests, training documentation, inventory reports, and other required administrative tasks.
• Maintain compliance with ABC regulations, health department requirements, safety standards, and Pinehurst policies.
• Maintain proficiency in all required operating systems and software platforms.
• Perform other duties as assigned in support of the Food & Beverage Division.
  
  

Supervisory Responsibilities

Directly supervises all hourly front-of-house employees assigned to Wiregrass and is responsible for the overall direction, coordination, development, and performance of the restaurant operation.

Responsibilities include interviewing, hiring, training, scheduling, coaching, evaluating performance, recognizing achievement, administering corrective action, resolving guest concerns, and ensuring effective communication and collaboration between front-of-house and back-of-house teams.

The Wiregrass Manager is expected to lead by example, maintain a strong floor presence, develop future leaders, drive financial performance, and ensure operational excellence while upholding Pinehurst Resort’s culture, values, and service standards.

Language Skills

Have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Have the ability to write reports, business correspondence, and procedure manuals. Have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Have the ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; and taste or smell. The employee must frequently lift and/or move up to 25 pounds or more.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.