What are the responsibilities and job description for the Inside Sales Representative position at Pineapple Contracts?
JOB TITLE: Inside Sales Representative
LOCATION: Sterling Heights, Michigan. office based
WORKING HOURS: 7am - 4.30pm
About Pineapple
Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide with offices in the UK, France, Germany, and the USA, employing over 200 people globally.
We design furniture that supports calm, safety, and wellbeing—combining functionality, sustainability, and great design.
About the role
We are looking for a proactive and driven Inside Sales Representative to join our US sales team.
This role is primarily focused on generating new business through outbound cold calling and prospecting. You'll spend a significant part of your day speaking with prospective customers, qualifying opportunities and working closely with Area Sales Representatives to help grow our business.
Alongside new business development, you'll also manage existing customer relationships, prepare quotations and provide support to the wider sales team.
This role is ideal for someone who enjoys building relationships, thrives on achieving targets and has a proven track record in phone-based sales.
What you'll be doing
- Generate new business opportunities through outbound cold calling, email campaigns and prospecting activities.
- You'll spend a significant portion of your day proactively reaching out to prospective customers and generating new opportunities.
- Build relationships with prospective and existing customers and arrange meetings for Area Sales Representatives.
- Qualify leads and manage opportunities through the sales pipeline.
- Prepare quotations and follow up with customers to secure business.
- Maintain accurate customer records and opportunities within the CRM system.
- Work closely with Area Sales Representatives on larger opportunities.
- Attend customer meetings, trade shows and showroom visits when required.
- Attend quarterly training sessions in our Michigan office.
- Provide administrative support to the wider team as required.
What we're looking for
- Previous experience in inside sales, business development, sales development or account management.
- Proven success in cold calling and generating new business opportunities.
- Comfortable spending a large part of the day on the phone.
- Strong communication and relationship-building skills.
- Self-motivated, proactive and results driven.
- Highly organised with the ability to prioritise effectively.
- Experience using CRM systems to manage sales activity.
- A positive attitude and willingness to support the wider team.
Our Values
At Pineapple, we believe in:
- Teamwork – collaborating and supporting one another to achieve shared goals.
- Commitment – taking pride in delivering excellent results.
- Ownership – taking responsibility and acting with integrity.
- Positivity – bringing energy and enthusiasm to every challenge.
- Responsiveness – acting quickly and proactively to meet customer and business needs.
If you're an experienced sales professional who enjoys prospecting, building relationships and delivering results, we'd love to hear from you.
What we offer you
- Competitive Compensation (base salary commission - after passed probation)
- 401K
- Blue Cross Blue Shield / Blue Care Network Healthcare options
- 15 days PTO local public holidays
- An extra day’s leave for your birthday
- All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar
- Team socials and events
- Monthly pizza Friday
- Employee referrals bonus scheme
We are an equal opportunities employer, We welcome applications from all suitably qualified persons.
Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.