What are the responsibilities and job description for the Inside Sales Representative position at Pineapple Contracts?
JOB TITLE: Inside Sales Representative
LOCATION: Sterling Heights, MI 48314, Office based.
WORKING HOURS: 7am - 4.30pm
About Pineapple
Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide with offices in the UK, France, Germany, and the USA, employing over 200 people globally.
We design furniture that supports calm, safety, and wellbeing—combining functionality, sustainability, and great design.
About the role
As an Inside Sales Representativeyou’ll play a key role in supporting our USA-based sales team while owning and growing your own portfolio of customers. This is an exciting opportunity for a driven sales professional who enjoys building relationships, uncovering opportunities, and contributing directly to business growth.
You’ll work closely with our Area Sales Representatives, nurturing existing customer relationships while actively developing new business opportunities. This role is a balanced mix of account management (60%) and new business development (40%), ideal for someone who enjoys both relationship-building and prospecting.
What You’ll Be Doing
- Build and maintain strong relationships with existing customers via phone and email.
- Proactively generate new business through outbound calls, email campaigns, and targeted outreach.
- This is a phone-based role requiring approximately 4 hours per day on outbound calls, with a target of 50 calls per day.
- Identify customer needs and recommend appropriate product solutions from our furniture range.
- Qualify leads and guide them through the sales process.
- Set appointments and support Area Sales Representatives with key opportunities.
- Follow up on quotes and maintain momentum throughout the sales cycle.
- Research new markets, growth areas, and decision-makers within target organizations.
- Maintain accurate and detailed records in the CRM system.
- Collaborate with the Area Sales Manager on larger or strategic opportunities.
- Attend meetings, trade shows, and exhibitions as required.
- Handle inbound customer calls and provide general sales support.
- Provide administrative cover and assist team members when needed.
What We’re Looking For
- Proven experience in sales, business development, or account management, ideally phone-based.
- A track record of meeting or exceeding sales targets and KPIs.
- Confidence in outbound prospecting and relationship-building.
- Strong negotiation and persuasion skills.
- Self-motivated, proactive, and comfortable working under pressure.
- Excellent time management and ability to prioritize effectively.
- Professional, approachable, and adaptable with a “can-do” attitude.
- Strong written and verbal communication skills.
- You embody our company people values:
- Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
- Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
- Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
- Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
- Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.
Why You’ll Love Working With Us
- Competitive salary uncapped commission — your effort directly rewards you
- 100% company-paid healthcare and 401(k) plan to secure your future
- 15 days PTO local holidays, plus an extra day off for your birthday
- Make a global impact: a tree planted in your honor
- Fun team socials and monthly Pizza Fridays
- Employee referral bonus program — help friends join and earn rewards
- Supportive, dynamic environment where your contribution truly matters
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.