Eligibility Worker

GENERAL DEFINITION OF WORK
Performs intermediate technical work receiving and processing eligibility applications, evaluating, determining and re-determining eligibility, referring clients to service workers, preparing and maintaining files and records, and related work as apparent or assigned. Work is performed under the limited supervision of the Financial Assistance Supervisor II.

 ESSENTIAL DUTIES:

• Interviews individuals to obtain required information to determine initial and ongoing eligibility for assistance programs; completes required forms; documents case records.
• Provides back-up caseload coverage for absent staff or vacant positions within the unit.  
• Provides on-the-job training for new and experience eligibility works on policies, procedures and program requirements.
• Explains the benefit program rules and regulations; explains client rights and responsibilities.
• Completes eligibility determination; applies program regulations to determine eligibility and benefit amount; documents case record to show that regulations are applied correctly; completes worksheet to show verification of eligibility requirements; gathers information through written correspondence and oral contacts.
• Refers individuals to social workers and other programs, services and resources as a result of the overall assessment of the situation.
• Prepares, reports and maintains records; maintains and manages the ongoing caseload; files cases; prepares correspondence.
• Receives and responds to inquiries in person and via the telephone.
• Identifies potential fraud issues, documents and makes appropriate referrals; assists Fraud Prevention and Welfare Fraud Investigators in preparing cases for prosecution, and provides testimony in civil or criminal court as needed.
• Assists and/or provides input in the implementation of new County policies and procedures.