General Manager, Climbing Gym

General Manager

The Rock Club Indoor Climbing Gym, New Rochelle, NY

The Rock Club is evolving its leadership structure and seeking a dynamic General Manager to guide the next phase of growth.

This role will oversee department directors, providing strategic leadership and support as programs and offerings are refined to reflect current climbing trends and a competitive market.

The Rock Club is an integral part of the Pine Brook Fitness multi-sport facility. The GM will report to and work closely with PBF leadership. To learn more about us, please visit www.pinebrookfitness.com.

Key Responsibilities

Team Management

• Hire, manage and develop a high-performing team of directors to operate an inclusive, community-focused gym
• Support a culture that thrives on authentic care for our space and the people in it
• Drive performance through coaching, regular feedback, and providing opportunities for professional development

Operations

• Develop policies and procedures that enhance operations, customer experience, and internal communication
• Lead all aspects of risk management, including safety protocols, incident response, and insurance compliance
• Stay up-to-date and respond accordingly to changing trends in the climbing industry to stay competitive and increase revenue

Financials & Growth

• Manage the gym’s financial performance, including budgeting, forecasting, and accountability across all departments
• Review financial reporting with PBF team with the goal of increasing TRC revenue and overall Club growth
• Strategic understanding of financial reports to target growth benchmarks and create specific and attainable goals for department directors
• Serve as the bridge between The Rock Club and the leadership of Pine Brook Fitness, ensuring alignment with broader vision and organizational goals

Community Management

• Deliver a consistent, high-level customer experience rooted in community engagement and a desire to provide exceptional experiences
• Collaborate with marketing team to effectively promote events, services, and programs to bring people together and strengthen the local climbing community
• Strategize marketing and promotional opportunities to grow Adult memberships

Expectations

• Proven experience and skill with financial analysis including, but not limited to: managing revenue targets, growth benchmarks, and tracking and optimizing operational expenses
• Positive, patient, and enthusiastic approach with peers, children and families
• Natural drive to upgrade existing programs and cultivate new and impactful offerings
• Flexibility to work evenings and weekends when needed to support the gym and our events
• Highly organized and able to manage directors and staff of multiple departments
• Comfortable addressing challenging situations with professionalism
• Proven experience managing people, operations, and budget
• Ability to work independently and showcase ownership mentality while demonstrating excellent leadership and communication

Qualifications

• 2 years of dedicated sales and/or management experience
• Experience in the industry, including in-depth knowledge of how gyms operate (programming, route-setting, retail, POS, etc.)
• Ability to lift and move up to 50lb
• CPR / first aid experience (or willing to obtain certification)
• Google Drive, OneDrive and other forms of online communication
• Bachelor’s degree
• Experience in service-oriented environments
• Familiarity with climbing, yoga, or fitness operations is a plus

Compensation and Benefits

• Starting salary range $65-80k with opportunity for annual compensation increase and bonus possibilities based on program growth and retention
• Company contributed health care
• Company contributed 401k
• 10 days paid vacation days, as well as 5 paid sick leave days

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience:

• management: 2 years (Preferred)
• climbing and/or fitness : 2 years (Preferred)

Work Location: In person

Salary : $65,000 - $80,000