What are the responsibilities and job description for the Service BDC position at Pinckney Chrysler Dodge Jeep Ram?
Full-Time | Monday–Friday | 7:30 AM – 5:30 PM
Job Overview
Pinckney Chrysler Dodge Jeep Ram is hiring a Service BDC (Business Development Center) Representative to support our high-volume service department. This role is ideal for a customer-focused professional with experience in call centers, automotive service, or appointment scheduling who thrives in a fast-paced environment.
As a Service BDC Representative, you will be the first point of contact for service customers, responsible for inbound and outbound calls, appointment scheduling, and follow-up communication to drive service traffic and customer satisfaction.
Key Responsibilities
- Answer inbound service calls promptly with a professional and friendly attitude
- Schedule, confirm, and manage service appointments
- Make outbound calls for declined services, missed appointments, and maintenance reminders
- Respond to customer inquiries via phone, email, and text message
- Update and maintain accurate customer information in the CRM system
- Communicate with service advisors and management to coordinate customer needs
- Help manage daily service schedules to maximize shop efficiency
- Promote service specials, maintenance packages, and dealership offerings
- Meet or exceed daily and monthly appointment goals
- Deliver a high-end customer experience aligned with the Genesis Cadillac brand
Qualifications & Skills
- High school diploma or GED required
- Previous experience in a Service BDC, call center, dealership, or automotive service environment preferred
- Strong verbal and written communication skills
- Excellent phone etiquette and customer service mindset
- Ability to multitask, prioritize, and work efficiently in a fast-paced setting
- Comfortable using CRM systems, dealership software, and Microsoft Office
- Reliable, punctual, and well-organized
Compensation & Benefits
- Competitive hourly pay
- Health, dental, and vision insurance starting day one
- 401(k) with employer match
- Paid time off and paid holidays
- Ongoing training and career development
- Friendly, professional, team-oriented work environment
We pride ourselves on delivering an exceptional luxury service experience—for both our customers and our employees. Join a respected dealership with strong leadership, growth opportunities, and a culture built on professionalism and teamwork.
Location: Pinckney, MI
Apply today to become part of our award-winning service team!
Benefits:
- 401(k)
- 401(k) 5% Match
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person