What are the responsibilities and job description for the Order Fulfillment position at PIMS Inc?
PURPOSE
The Order Fulfillment Associate is responsible for accurately picking and packing customer orders, ensuring proper packaging, and timely preparation for shipment. This position plays a crucial role in maintaining high levels of customer satisfaction by efficiently processing orders and maintaining a clean and organized work area.
DECISION-MAKING AUTHORITY
As assigned by manager
DUTIES & RESPONSIBILITIES
- Pick and pack customer orders according to pick tickets and brand-specific packaging requirements
- Verify the accuracy of orders before placing items into shipping boxes
- Select appropriate packaging materials, including boxes, containers, and cushioning, based on brand guidelines
- Maintain a clean, tidy, and well-organized work area
- Collaborate with team members and work independently to complete tasks and achieve goals
- Interact with other departments as needed to ensure smooth order processing
- Respond promptly to RUSH orders and prioritize tasks accordingly
- Maintain a consistent flow of orders to the Shipping Department
- Follow instructions and complete tasks in a timely manner
- Utilize handheld mobile devices, read, and locate warehouse product/location placards
- Perform other duties as assigned
SKILLS & REQUIREMENTS
FUNCTIONAL REQUIREMENTS
- Ability to lift up to 40 lbs
- Proficiency in using handheld mobile devices and scanning equipment
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Ability to work efficiently in a fast-paced environment
- Strong communication and interpersonal skills
PERSONALITY TRAITS
- Self-motivated and detail-oriented
- Adaptable and capable of multitasking
- Team-oriented with strong collaboration skills
- Committed to maintaining high standards of quality and productivity
WORK EXPERIENCE
- Previous experience in a warehouse or order fulfillment role preferred
KEY COMPETENCIES
Adaptability/Flexibility, Attention to Detail, Dependability, Initiative, Integrity, Interpersonal Skills, Productivity, Quality Orientation, Results Focus, Safety Awareness, Teamwork/Collaboration