Financial Aid Supervisor

We are seeking an experienced, dynamic, and student-centered Financial Aid Supervisor to lead our front-line financial aid team. This pivotal role is responsible for ensuring the accurate, timely, and compliant administration of Title IV and other financial aid programs. The ideal candidate is both a technical expert in federal financial aid and a proven leader who can coach, develop, and support a team in a fast-paced environment, ultimately helping to secure funding for our students.

Key Responsibilities

Leadership & Team Management (40%)

• Supervise, mentor, and evaluate a team of Financial Aid Advisors and Specialists.
• Foster a positive, collaborative, and high-performing team culture focused on exceptional student service.
• Conduct regular team meetings and one-on-one coaching sessions to provide guidance, support, and professional development.
• Manage team workflow, assign caseloads, and ensure adequate coverage.
• Serve as the team's primary expert on Title IV federal regulations (Pell Grants, Direct Loans, SEOG, Work-Study).
• Oversee the daily processing of financial aid applications, including verification, ISIR review, packaging, and disbursements.
• Ensure strict adherence to all federal, state, and institutional policies and procedures.
  
  

Title IV & Regulatory Compliance (30%)

• Serve as the team's primary expert on Title IV federal regulations (Pell Grants, Direct Loans, Work-Study).
• Oversee the daily processing of financial aid applications, including verification, ISIR review, packaging, and disbursements.
• Ensure strict adherence to all federal, state, and institutional policies and procedures.
  
  

Operations & Process Improvement (20%)

• Monitor key performance indicators (KPIs) such as processing time, queue volume, and student satisfaction.
• Identify opportunities for process improvement to enhance efficiency, accuracy, and the student experience.
• Develop and update training materials and standard operating procedures (SOPs) for the team.
• Resolve complex and escalated issues from students, parents, and staff.
  
  

Student Support & Communication (10%)

• Ensure the team provides clear, accurate, and compassionate communication to students throughout the financial aid lifecycle.
• May handle sensitive and complex student cases personally.
• Collaborate with other departments (Admissions, Registrar) to ensure a seamless student experience.
  
  

Minimum Qualifications

• Associate’s degree in a related Administrative, Business, Liberal Arts, or Social Sciences discipline from a regionally or nationally accredited institution recognized by the S. Department of Education (USDE).
• Strong interpersonal and communication skills and the ability to work effectively with a wide variety of internal and external customers
• Two to five (2-5) years of experience with Title IV programs
• Must be able to maintain access to the Department of Education (DOE)
• Two years of supervisory experience
• Experience providing outstanding customer service by fostering trust and growing customer satisfaction
• Ten-key calculator skills
• Solid computer and multi-tasking skills
• Any equivalent combination of education or experience that meets the minimum requirements.
  
  

Compensation & Benefits

• Hiring range $58,625 to $73,280
• Medical Benefits
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Health & Wellness Program