Functional Analyst: Registrar Systems

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Position Summary

The Registrar Systems Functional Analyst ensures the integrity, accuracy, and efficiency of systems supporting student records, academic processes, and regulatory compliance, including mandated reporting. This position serves as a functional subject matter expert for Banner, Degree Works, and related Registrar Office technologies, providing systems analysis, troubleshooting, testing, and enhancements to support operational effectiveness. The Functional Analyst analyzes business processes, develops reporting solutions, and supports system improvements, integrations, and technology initiatives to enhance service delivery and ensure compliance with federal and state regulations. This position collaborates with Registrar Office leadership and staff, Information Technology, Student Affairs and Enrollment Management, Institutional Research, and other College departments to support effective systems operations and student services.

Specific responsibilities may vary based on assigned Registrar Office functional areas, with duties overlapping as needed to ensure operational continuity, cross-functional support, and effective service delivery.

The work schedule for this position is flexible and may include working evenings and weekends. This job may have On-call rotation duties.

Duties & Responsibilities

• Serves as the subject matter expert for the Banner Student Module regarding registration, academic history, curriculum, program of study, faculty attendance, waitlist and prerequisite processes, and graduation functions, utilizing extensive knowledge of federal and state policies and the interaction of various systems
• Acts as the primary contact to research, troubleshoot, and resolve complex student records and related student issues involving Registrar Office systems, processes, and procedures
• Performs system testing, validation, and process improvements across Registrar Office technologies, including Banner, Degree Works, SoftDocs, advising systems, communication platforms, webpages, and student portals. Ensures system functionality and alignment with official College information, including the catalog and website. Provides operational and procedural recommendations to improve eForms in SoftDocs, My Degree Plan, and Banner forms
• Researches and resolves technical issues involving Registrar Office systems. Collaborates with College departments and software vendors to investigate system defects, resolve functionality and upgrade issues, and maintain interoperability between Banner and third-party systems
• Manages mandated reporting to the National Student Clearinghouse (NSC), including scheduled enrollment and graduation reporting, data validation, and error reconciliation. Utilizes Banner Student Module functionality, forms, and data extracts to ensure accurate and timely reporting in accordance with federal requirements
• Collaborates with Registrar Office leadership to analyze and improve business processes, systems, policies, and procedures to enhance operational efficiency and student service. Conducts quality assurance reviews, recommends improvements, and develops procedural guidelines and user documentation. Provides technical assistance and training to support effective utilization of Registrar Office systems and processes
• Maintains current knowledge of applicable federal and state regulations and College policies. Ensures regulatory and policy changes are incorporated into Registrar Office systems, operations, processes, and procedures to maintain compliance and safeguard the accuracy and integrity of student enrollment data and other Registrar Office records
• Participates in projects involving new Registrar Office systems or upgrades to existing systems, providing technical expertise throughout planning, implementation, and evaluation. Acts as project lead when assigned, coordinating activities and providing technical guidance. Conducts testing and validation of enhancements and customizations involving Banner, NSC reporting, and other Registrar Office systems. Advises Registrar Office leadership on operational and procedural matters to support project objectives.
• Develops, tests, implements, and maintains scripts, interactive reports, and reporting tools, including ad hoc reports, to improve data accessibility and utilization across College departments. Retrieves, analyzes, and interprets data to prepare analytical reports that support operational efficiency, planning, and informed decision-making
• Assists with the development, maintenance, and coordination of Registrar Office communication plans and operational calendars throughout the student lifecycle to support timely and effective service delivery
• Performs all other duties and responsibilities as assigned or directed by the supervisor
  
  

Job Requirements/Qualifications

Job Requirements:

• High School Diploma and
• One to three years of related technical experience with applicable computer programs, relational databases or programming languages
  
  

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
  
  

Preferred

• Bachelor’s degree in Business Systems and Analysis, Computer Information Systems, or a closely related field of study
• Three to five years of related experience with of experience in a higher education setting, within Registrar, Financial Aid, or similar college-wide departments, and experience managing content across multiple communication channels, websites, intranets, or related technologies, including college catalog systems, knowledge bases, and web content management systems setting, within Registrar, Financial Aid, or similar college-wide departments, and experience managing content across multiple communication channels, websites, intranets, or related technologies, including college catalog systems, knowledge bases, and web content management systems
  
  

Knowledge, Skills And Abilities

• Knowledge of applicable computer programming languages relative to the assignment
• Knowledge of computer and network operating systems
• Knowledge of project management principles, processes, and techniques
• Knowledge of regulatory compliance principles and practices
• Skill in organization, coordination, and management
• Skill in program development and process improvement
• Ability to adapt to a rapidly changing technical environment
• Ability to apply analytical and critical thinking skills with the ability to draw conclusions and prepare accurate reports of results
• Ability to work independently as well as in a team environment
  
  

If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.

Human Resources Contact Information

• Phone: (520) 206-4624
• TTY: (520) 206-4530
• Email: hr@pima.edu
  
  

Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.